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Kanwar92
Level 2
May 26, 2020
Solved

Sending Email to Non-Openers.

  • May 26, 2020
  • 1 reply
  • 5844 views

I was working on a workflow and have hard time figuring out how to build one. There are 2 parts:- 

1) I have sent the email to the targeted audience.

2) The next will be to send same email to the ones who did not open the first.

 

It is a promotional email not a Transactional or Triggered one.

 

I am really struggling in the 2nd part and would require your support. Also, do i have to create a different workflow or will that be the continuation of the first part. 

 

Any response is welcome 🙂

Thanks

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Best answer by Manoj_Kumar

Hello @kanwar92 ,

In the second part you can look at Recipient delivery code with the delivery Code of the Initial send to check a sent status and then you can check the tracking logs to check if they exists or not.

 

The Query will look like this:

recipient delivery logs   exists such as
  delivery/deliveryCode  equal to  YOUR_INITIAL_DELIVERY_CODE

  status equal to send
Recipient tracking logs does not exist

 

This will give you the list of users who never opened/clicked.

 

Let me know if that helps.

 

Thanks

 

1 reply

Manoj_Kumar
Community Advisor
Manoj_KumarCommunity AdvisorAccepted solution
Community Advisor
May 26, 2020

Hello @kanwar92 ,

In the second part you can look at Recipient delivery code with the delivery Code of the Initial send to check a sent status and then you can check the tracking logs to check if they exists or not.

 

The Query will look like this:

recipient delivery logs   exists such as
  delivery/deliveryCode  equal to  YOUR_INITIAL_DELIVERY_CODE

  status equal to send
Recipient tracking logs does not exist

 

This will give you the list of users who never opened/clicked.

 

Let me know if that helps.

 

Thanks

 

Manoj  | https://themartech.pro
K
Kanwar92Author
Level 2
May 26, 2020

Hi @_manoj_kumar_.

Thank you so much for replying.

I did not set up Delivery Code initially but is there a way i can built the query in the current workflow and how do i join. For sending i can use wait time, and put the template again. Is that the correct approach?

 

Thank you again for the help 🙂

 

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