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SOLVED

Sending Email to Non-Openers.

Kanwar92
Level 2
Level 2

I was working on a workflow and have hard time figuring out how to build one. There are 2 parts:- 

1) I have sent the email to the targeted audience.

2) The next will be to send same email to the ones who did not open the first.

 

It is a promotional email not a Transactional or Triggered one.

 

I am really struggling in the 2nd part and would require your support. Also, do i have to create a different workflow or will that be the continuation of the first part. 

 

Any response is welcome 🙂

Thanks

workflow activities
1 Accepted Solution
Manoj_Kumar_
Correct answer by
Community Advisor
Community Advisor

Hello @Kanwar92 ,

In the second part you can look at Recipient delivery code with the delivery Code of the Initial send to check a sent status and then you can check the tracking logs to check if they exists or not.

 

The Query will look like this:

recipient delivery logs   exists such as
  delivery/deliveryCode  equal to  YOUR_INITIAL_DELIVERY_CODE

  status equal to send
Recipient tracking logs does not exist

 

This will give you the list of users who never opened/clicked.

 

Let me know if that helps.

 

Thanks

 

View solution in original post

5 Replies
Manoj_Kumar_
Correct answer by
Community Advisor
Community Advisor

Hello @Kanwar92 ,

In the second part you can look at Recipient delivery code with the delivery Code of the Initial send to check a sent status and then you can check the tracking logs to check if they exists or not.

 

The Query will look like this:

recipient delivery logs   exists such as
  delivery/deliveryCode  equal to  YOUR_INITIAL_DELIVERY_CODE

  status equal to send
Recipient tracking logs does not exist

 

This will give you the list of users who never opened/clicked.

 

Let me know if that helps.

 

Thanks

 

View solution in original post

Kanwar92
Level 2
Level 2

Hi @Manoj_Kumar_.

Thank you so much for replying.

I did not set up Delivery Code initially but is there a way i can built the query in the current workflow and how do i join. For sending i can use wait time, and put the template again. Is that the correct approach?

 

Thank you again for the help 🙂

Kanwar92_0-1590501731790.png

 

Manoj_Kumar_
Community Advisor
Community Advisor
Hello @Kanwar92. Instead of checking for Delivery code you can check for Label, delivery ID and other unique values you have in your delivery.
Manoj_Kumar_
Community Advisor
Community Advisor
and no need to add this logic to your existing workflow. You can create another workflow in the same campaign and apply this logic