Reminder Email Scheduling Post booking Appointment

I like to send out 2 reminder email for Booked Appointment recipients :

Same day of Appointment at Morning time
10 minutes before

what setup needs to be require for the same?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Best answer by Jonathon_wodnicki

Hi,

Follow these steps:

Check that all timezones are the same and the correct one. These are:
- Server timezone (the operating system of the machine running the application software)
- Database timezone (the db session of the Campaign user, stored in xtk option wdbcTimeZone)
- Workflow timezone (default is fine)
- Delivery timezone (default is fine)
- Operator timezone (not relevant, but confusing if different)
Create a campaign with 2 workflows:
- Scheduler every day @6 AM
- Scheduler every 15? minutes, or whatever the appointment intervals are, offset -10 minutes

Thanks,

-Jon

Accepted solution

Community Advisor

Hi,

Follow these steps:

Check that all timezones are the same and the correct one. These are:
- Server timezone (the operating system of the machine running the application software)
- Database timezone (the db session of the Campaign user, stored in xtk option wdbcTimeZone)
- Workflow timezone (default is fine)
- Delivery timezone (default is fine)
- Operator timezone (not relevant, but confusing if different)
Create a campaign with 2 workflows:
- Scheduler every day @6 AM
- Scheduler every 15? minutes, or whatever the appointment intervals are, offset -10 minutes

Thanks,

-Jon

Sign up