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Possible reasons for broadlog status to be in "Pending" - adobe campaign classic


Level 4

Hi All,

Seeking your advice to help me understand the possible reasons for broadlog entry of SMS/email delivery to be in pending state or if we can have any logs where such reasons are specified and confirmed.

Scenario- We have sent an SMS delivery targeting approx.- 1.7 Million users, however ~10% of them are in pending status [approx - 186535].

1. How should we retarget pending broadlogs as per best practice-  We are planning to get these pending records from broadlog and then retarget them-- Please let me know if there could be a better approach for this?

2. How to get the logs of these pending broadlog status sharing the reason of them being in pending status?

3. How to make sure those were not delivered at all? or if only the broadlog status of these ids were not changed but the sms were sent?

Highly grateful for any help or reference !



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