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SOLVED

Not able to login in client console with my credentials

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Level 2

While doing login, I am getting this error every time. 

Rajendra007_0-1644903675200.png

Please let me know what needs to be done here. Thanks in advance.

 

1 Accepted Solution

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Correct answer by
Level 2

Hi Everyone,

 

Thank you for the support and suggesting some solutions, however our sandbox instance was shutdown from backend side which later got up and running by Adobe Team.

I am able to login now after their confirmation.

Once again thank you everyone.

 

Regards,

Rajendra

View solution in original post

7 Replies

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Employee Advisor

This looks like a temporary network error. 

 

Please try to clear the cache and check that it resolves the issue?

 

Are all the users facing this issue, or is it specific to some users?

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Level 2

during login I am not getting option to clear cache and every user who is trying to login is facing this.

 

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Employee Advisor

Hi,

very difficult to analyze this remotely, but it hints at some networking issues. Since I don't receive any answer from the server (eg. wrong password, IP not on allow list, etc.) I would look at possible underlying issues. Some hints:

Best regards, Tobias

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Level 2

I also submitted a ticket on Adobe support center about this issue because I am not able to get the above details.

I have not changed any thing which will impact the login process.

 

Thank you for the reply. 

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Employee Advisor

What is your currect server and console build ? Were there any recent ACC upgrade done 

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Level 2

Hi Rajendra, 

 

Few things here to try in addition to tobiasdigital's suggestions:

1. Check the firewall settings if (as mentioned) an upgrade has been done the http / https settings are one which I faced during upgrade config

 

2. Sometimes vpn is impacting as well, if your vpn is down or not been whitelisted it too will cause the above error

 

3. try error clear navigate to C:\Users\"ENTER USER"\AppData\Roaming\Neolane\NL_5 and you will see the folder "nlclient" and the file "nlclient_cnx.xml" do not delete these files however if you see any other files for example:

nlclient-config-u00000000000000000000000000000001050FE3FC

nlclient-config-uFE80000000000000D1315F55247F81FD0014BB9E

nlclient-config-uFE80000000000000158F8B4EB4C4CBF614501502

delete these then restart campaign should also work.

 

Wish you all the best with the issue.

Avatar

Correct answer by
Level 2

Hi Everyone,

 

Thank you for the support and suggesting some solutions, however our sandbox instance was shutdown from backend side which later got up and running by Adobe Team.

I am able to login now after their confirmation.

Once again thank you everyone.

 

Regards,

Rajendra