Install Genesis Adobe Campaign Classic Hybrid solution

[Luca_Lattarini]

Hello guys,

I am trying to install genesis connector in AC by using this documentation  https://experienceleague.adobe.com/docs/campaign-classic/using/getting-started/connectors/analytics-...     

but when I try to create the API as showed below I dont see the product profile previsouly created in admin.console. 

Any suggestion?

[Darren_Bowers · Accepted solution]

Hi @Luca_Lattarini - I have been through this config with Adobe and struggled even with their help so you are not alone.

I would check that you were logged into the Adobe Developer Console (Adobe I/O) using the enterprise account and not your personal account. There is a switch in the top right that switches between your personal console and the enterprise one. For some reason, it seems to default to your personal account in Adobe I/O

Cheers

Darren

[Luca_Lattarini]

Hello @Darren_Bowers , I did not find the switch of the account. Can you send me a printscreen how can i check if i have my personal account as default.

Thanks

Luca

[Darren_Bowers]

When you login to Adobe Developer Console, in the top right you will see your logged in profile. If you are enabled in the Enterprise for Developer Console (you must be a system admin) you will see two accounts. One for your personal console and one for the enterprise you are a system admin in. Select the Enterprise one to create your API & keys

[Luca_Lattarini]

Hello @Darren_Bowers ,

Yes, I completed the console.adobe.io section. Now I have another question, I used to install data connector in AA but now I dont see it anymore.

How can I set up the External Account on AC side as showed below? 

Yet, shall I open a ticket for the provisioning of genesis connector?

Thanks

Luca

[Darren_Bowers]

@Luca_Lattarini- yep I would raise a ticket and then support should be able to guide you the rest of the way with your specific instance

Cheers

Darren