Connectivity issues

[Chris4]

Hi AC Community,

We are experiencing connectivity issues in that our connections to Adobe Campaign from the office network seem to timeout after just a couple of minutes and we need to reconnect constantly throughout the day. 

Any ideas / suggestions on what we could perhaps check / look into to improve this?

Thanks in advance for any insights.

[Craig_Thonis · Accepted solution]

Hi Chris,

In general, you should reach out to your IT team if the timeouts are only occurring from the Office network. They may need to run a network trace on their end to help isolate the issue. Also any error messages and log entries within the web.log during the time of a timeout would also be helpful.

If the architecture is hosted by Adobe, I would also recommend opening a Support ticket for the Adobe Ops team to review the network.

Regards,

Craig