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SOLVED

Adobe Campaign Client Communication Error With Server

nikhilgupta86
Level 2
Level 2

We are getting “SOP-330021 Communication error with server: please make sure it is installed correctly."

Anyone encountered this before? Is there any solution for this problem?

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1 Accepted Solution
Venu_Reddy
Correct answer by
Community Advisor
Community Advisor

Hello,

Usually such errors are related to IP through which you are tying to access is not present in white-listed zone.

Just check if anybody else who is accessing from same location is also facing this issue.

Close the Adobe Campaign console >> Navigate to - C:\Users\<ur_user>\AppData\Roaming\Neolane\NL_5 >> clear all the files and directory except "nlclient_cnx.xml" >> Open AC console now and try login.

Please check the below link and you will get an idea where you are missing:

Failure to connect

Perhaps these can help:

Accessing an external database

Configuring Campaign server

Regards,

Venu

View solution in original post

1 Reply
Venu_Reddy
Correct answer by
Community Advisor
Community Advisor

Hello,

Usually such errors are related to IP through which you are tying to access is not present in white-listed zone.

Just check if anybody else who is accessing from same location is also facing this issue.

Close the Adobe Campaign console >> Navigate to - C:\Users\<ur_user>\AppData\Roaming\Neolane\NL_5 >> clear all the files and directory except "nlclient_cnx.xml" >> Open AC console now and try login.

Please check the below link and you will get an idea where you are missing:

Failure to connect

Perhaps these can help:

Accessing an external database

Configuring Campaign server

Regards,

Venu

View solution in original post