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SOLVED

SMS Delivery error- Retry Pending- Failed Unreachable

anjalis9208738
Level 2
Level 2

Hi All,

We are stuck with where our SMS delivery is not going out and displays the below error in the sms delivery logs.

04/25/2019 11:12:04 AM Failed Unreachable +9********* MTA-#ID# Error in delivery part #ID#: INT-#ID# The HTTP query returned a 'Internal Server Error' type error (500)\ The XML element params must contain an attribute 'endPointSend'.\

The SMS external account config is below-

1739980_pastedImage_1.png

1739993_pastedImage_2.png

1739994_pastedImage_3.png

The SMS delivery is stuck in Retry Pending and we are not sure if the issue is with campaign or the SMPP provider.

1 Accepted Solution
DavidKangni
Correct answer by
Community Advisor
Community Advisor
  1. general tab
    1743791_pastedImage_6.png

  2. Mobile tab
    1743787_pastedImage_2.pngThanks

View solution in original post

4 Replies
wodnicki
Community Advisor
Community Advisor

Hi,

CLX connector is netsize.jsp?

Thanks,

-Jon

DavidKangni
Community Advisor
Community Advisor

Hi,

You should use extended generic SMPP to configure your provider. As Jon said, CLX and Netsize are different provider.

Thanks

David 

anjalis9208738
Level 2
Level 2

Hi Jon,

Can you please advise what should be correct selection for the

  1. " Mobile tab-> Mobile channel connector? CLX (SMPP)?"
  2. "connector tab->Activation mode and Access of the url connector values?"

Is there something which I need to get from the vendor?

Thanks a lot in advance!

DavidKangni
Correct answer by
Community Advisor
Community Advisor
  1. general tab
    1743791_pastedImage_6.png

  2. Mobile tab
    1743787_pastedImage_2.pngThanks

View solution in original post