Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

554 IP name lookup failed. No PTR record found

Avatar

Avatar
Validate 1
Level 1
ukender
Level 1

Likes

0 likes

Total Posts

33 posts

Correct Reply

1 solution
Top badges earned
Validate 1
Give Back
Applaud 5
Affirm 1
View profile

Avatar
Validate 1
Level 1
ukender
Level 1

Likes

0 likes

Total Posts

33 posts

Correct Reply

1 solution
Top badges earned
Validate 1
Give Back
Applaud 5
Affirm 1
View profile
ukender
Level 1

19-01-2021

Dear All

 

We're facing an issue for a specific domain, the mails are not delivered due to the below error.

The intersting part is the mails are delivered from production. Could you pls assist.

554 IP name lookup failed. No PTR record found

Thank you!

 

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Give Back 10
Employee
craigthonis
Employee

Likes

176 likes

Total Posts

273 posts

Correct Reply

158 solutions
Top badges earned
Give Back 10
Give Back 5
Give Back 3
Give Back
Boost 50
View profile

Avatar
Give Back 10
Employee
craigthonis
Employee

Likes

176 likes

Total Posts

273 posts

Correct Reply

158 solutions
Top badges earned
Give Back 10
Give Back 5
Give Back 3
Give Back
Boost 50
View profile
craigthonis
Employee

20-01-2021

Hi Ukender,

 

So this isn't a Campaign issue but a deliverability one.  For deliverability responses like this your best option is to simply do a web search (Google) the error.  Searching the error you listed provides numerous results.  Most point to a missing PTR record but there are slight variations based on the domain you are mailing to.

 

Regards,

Craig

Answers (0)