Visits of Primary Category

[bindukumari1990]

Hi Team,

I need to track the visits of category listing page, but in category listing page variables were not passed, so I made the changes in the same and set the variables for same.

But after making changes, in report it is still coming unspecified and in server call it is coming right. So, can tell me how to handle this.

Note: I have already reset the primary category variable, but still issue persists.

[amgup]

@bindukumari1990  'Unspecified' occurs in the report when a value is not passed in the server call. It might be possible that the value is not being sent in every server call or you might be checking for the time range when changes were not made. Also, persistance of evar plays an important role. Can you please check the persistance for this evar ? Also, you can extract the raw data feed to verify if evar16 is being sent in all server calls or if the values is persisting (evar16 is empty and post_evar16 has a value).

You can check the below document :-

https://experienceleague.adobe.com/docs/analytics/technotes/unspecified.html?lang=en#:~:text=Various....

[bindukumari1990]

@amgup the expiration of the variable, it is expires after the visit. Hope it is fine?

[amgup]

It depends on your requirement. If the variable value is sent in a server call then the same visitor in the same visit does not sends the value of that evar than as the expiration is visit so the value will persist. You may want to check it's instances metric to check the exact number of time it's value was sent in the server call.

[Brian_Johnson_ · Accepted solution]

@bindukumari1990  -

You are seeing "unspecified" because you are not capturing a value in v16 on the page URLs shown. For example, the first URL shown in your screenshot is the home page for your website, and I do not see a v16 value in the Adobe Analytics call on that page. 

[bindukumari1990]

@Brian_Johnson_ yes, that is expected. But in other URLs below that evar 16 and evar 17 both are setting, but still getting unspecified.

[Brian_Johnson_]

I will admit that I only checked a couple of URLs, but I do not see v16 or v17 on any o the pages I've checked. This includes:

* https://www.whirlpoolindia.com/ 

* https://www.whirlpoolindia.com/refrigerators 

* https://www.whirlpoolindia.com/refrigerators /mini

* https://www.whirlpoolindia.com/air-conditioners

I also see a number of errors and unexpected messages in the console, which may (or may not) have something to do with the variables not being present in the calls.

[bindukumari1990]

@Brian_Johnson_no issues, but in all the category listing the evar16 and evar17 is passing i.e.

https://www.whirlpoolindia.com/refrigerators/double-door.html

https://www.whirlpoolindia.com/air-conditioners/all-air-conditioners.html

https://www.whirlpoolindia.com/kitchen.html

But still,  it is coming unspecified. The allocation of evar 16 and evar 17 is most recent(last) and expire after visit.

[amgup]

Have you implemented evar16 only in Custom Link call or on page load call as well ? I am also not seeing evar 16 or evar17 being sent.

[bindukumari1990]

@amgup on page load, just set the variables.

[Brian_Johnson_]

I do see them set on those pages, which is good. Also, when clicking through to the product detail pages, I see them set as part of the product string. Can you confirm that the eVar configuration is not set up for merchandising? If it is, and you're not capturing the data according to merchandising specs, that might be a reason you're seeing unexpected data in your reports.

[bindukumari1990]

@Brian_Johnson_ yes, they are merchandising eVar. So, I need to send them in the s.product string.

[Brian_Johnson_]

That may be part of your problem, then. The category pages you linked to (eg// https://www.whirlpoolindia.com/refrigerators/double-door.html) are passing v16 and v17 as regular parameters, not as part of the product string.

[jantzen_b]

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