Hi,
We have adobe analytics linked to our email channel. We are seeing 50% of our revenue be associated with 'unspecified' campaign instead of real campaigns. Has anyone faced this?
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It will also help to validate if Campaign variable is being set every time. Also, if the visit is not breaking during the session.
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Could you please check the expiration of the Tracking Code variable in the report suite settings? Perhaps there are many Hits where revenue is fired in the product string along with a purchase event without any Tracking Code value (persisting).
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It will also help to validate if Campaign variable is being set every time. Also, if the visit is not breaking during the session.
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@Smukherjee - Your suspicion may be correct if you have any kind of redirects handling the transition from one site to another. We had similar issues a long time ago when we were taking our users from our base domain over to the ecommerce site. If the domain is different, that will also cause you problems, because of third-party cookie issues. Does any of this sound like what's happening on your end?
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@Smukherjee- I need to get some clarification. Are you saying your root domain is different on your eCommerce site?
Example
Home Site: www.domain1.com (this would be your home site)
Ecommerce Site: www.domain2.com
Or is is the ecommerce site a subdomain like ecommerce.domain.com?
What I'm trying to understand is, where are your users "landing" upon interacting with the campaign tracking code?
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@cwjg- Thanks for the clarification. With this in mind, I would recommend that you review your redirect script going from abc.com to store.abc.com. We had to ask our developers to persist the campaign ID from one URL to the other when the user crossed to the other site. I also recommend reviewing Adobe's documentation for cross-domain tracking. Hope that helps!
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