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Huge Traffic Drop after change in cookie banner

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Level 3

Hi,

 

We recently changed cookie from Onetrust to Transcend and I noticed there is almost 60% drop in traffic in Adobe Analytics after implementation. When I checked Google Analytics, there is not huge drop as in Adobe analytics. What can be the reason for this?

 

Thank You,

Garvita.

3 Replies

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Level 2

Is the implementation done via Adobe Data Collection (Launch)? If so it may be that the traffic in Adobe is a result of the implementation while Google Analytics is not impacted and have continued to track users despite their banner choice. 

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Level 3

Thank you for responding. The code was implemented directly in code base instead of Launch.

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Level 2

Is it possible that the code did not apply the restrictions based on the users selections for GA? 

 

If the implementation is accurate - where the restrictions are applied to both GA and AA - you should be seeing similar drop off in traffic with some margins or error but not 60% drop in one vs. the other.