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Order event still firing, when the user bookmarks the page and come back to Thank you page after visit expires

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Level 2

Hi, 

Order event still firing when the user bookmarks the page, and comes back to Thank You page after visit expires.

 

How can we avoid this?

 

Thanks

1 Accepted Solution

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Correct answer by
Employee

Hi @cpahwa11 To add on, It looks like the purchase event is firing every time someone visits the 'Thank You' page. I would also check this piece. Ideally, the purchase event should fire when the customer clicks to buy or checks out, before the Thank You page.

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2 Replies

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Employee

How about use a purchaseID when purchase? Than you could ignore showing purchase event on report.

Please check below.

https://experienceleague.adobe.com/docs/analytics/implementation/vars/page-vars/purchaseid.html?lang...

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Correct answer by
Employee

Hi @cpahwa11 To add on, It looks like the purchase event is firing every time someone visits the 'Thank You' page. I would also check this piece. Ideally, the purchase event should fire when the customer clicks to buy or checks out, before the Thank You page.