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Not able to access Workspace to create reports

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Level 2

Hi Team, One of colleague have the Administrator rights to Adobe Analytics, still cannot access to reports on workspace.

Under administrator section on https://adminconsole.adobe.com/ I can see 

Products -> Adobe Analytics,

Administrative Rights -> Product Administrator -> Adobe Analytics

these rights already given.

 

Any suggestions.

3 Replies

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Employee Advisor

@Ankit_EG  Can you please look into this doc and check if you had checked all the points

 

https://experienceleague.adobe.com/docs/analytics/technotes/troubleshoot-login.html

 

If you are still facing the issue, please reach out to client care to get the issue resolved

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Community Advisor

Having administrative rights is insufficient. Your colleague needs to be added to an Analytics product profile that has the "Analysis Workspace Access" permission. See https://experienceleague.adobe.com/docs/analytics/admin/admin-console/permissions/analytics-tools.ht...

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Level 1

Hi, anything missing.. My account also have the same permissions. I can access to workspace

 

AnkitAgarwal_0-1680189370789.png

 

The below snapshot I took from adminconsole.adobe.com Under Products

 

Here for both Users and Admins, I can find his name and email address

AnkitAgarwal_1-1680189555741.png