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March 30, 2023
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Not able to access Workspace to create reports

  • March 30, 2023
  • 2 replies
  • 1425 views

Hi Team, One of colleague have the Administrator rights to Adobe Analytics, still cannot access to reports on workspace.

Under administrator section on https://adminconsole.adobe.com/ I can see 

Products -> Adobe Analytics,

Administrative Rights -> Product Administrator -> Adobe Analytics

these rights already given.

 

Any suggestions.

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Best answer by VaniBhemarasetty

@ankit_eg  Can you please look into this doc and check if you had checked all the points

 

https://experienceleague.adobe.com/docs/analytics/technotes/troubleshoot-login.html

 

If you are still facing the issue, please reach out to client care to get the issue resolved

2 replies

VaniBhemarasetty
Adobe Employee
VaniBhemarasettyAdobe EmployeeAccepted solution
Adobe Employee
March 30, 2023

@ankit_eg  Can you please look into this doc and check if you had checked all the points

 

https://experienceleague.adobe.com/docs/analytics/technotes/troubleshoot-login.html

 

If you are still facing the issue, please reach out to client care to get the issue resolved

yuhuisg
Community Advisor
Community Advisor
March 30, 2023

Having administrative rights is insufficient. Your colleague needs to be added to an Analytics product profile that has the "Analysis Workspace Access" permission. See https://experienceleague.adobe.com/docs/analytics/admin/admin-console/permissions/analytics-tools.html?lang=en

March 30, 2023

Hi, anything missing.. My account also have the same permissions. I can access to workspace

 

 

The below snapshot I took from adminconsole.adobe.com Under Products

 

Here for both Users and Admins, I can find his name and email address