Network Acceleration Time Out

[melina_hernande]

Hi all-

Is anyone else getting this status for their Adobe Site Catalyst/Omniture? Specifically, it says:

Network Acceleration Timeout The network acceleration option expedites the delivery of your reports. However, the report you requested has exceeded the maximum load time. You may use the back button to try the report again, or if this is a common problem, you may disable network acceleration under Display Options in the report interface.

If you have encountered this error while using ClickMap, you will need to close your browser window before disabling network acceleration or attempting to retrieve the report again.

I've been checking if there have been any kind of updates, crashes, etc, but so far it seem as though all should be in good working order. Could this be something that has to do with our company network? Thanks in advance for any help, tips, or advice.

M

[ShamshulA]

There is no need to change anything in your network.But make sure to while list the IP in the following URL.

http://helpx.adobe.com/analytics/kb/adobe-ip-addresses.html

Regards,

Shamshul

[Gigazelle · Accepted solution]

Occasionally it has to do with Adobe's servers, but for the most part it is due to either your network or how the data travels between our servers and your computer.

You can disable network acceleration if you'd like. It slows reports down a bit, but you wouldn't get that error message. http://microsite.omniture.com/t2/kb/en_US/analytics/kb/network-acceleration-timeouts.html