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SOLVED

Multiple Instances - Real Time Reporting

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Level 4

Hi,

In real time reporting I have tested the internal search and found multiple Instances on single search, can anyone help me in this. I have written all the cases in SC tool editor section and fired s.tl() function.

1519941_pastedImage_0.png

Thanks in advance!

Roshan

1 Accepted Solution

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Correct answer by
Level 4

Instead of using real time reporting to verify your implementation, you should always do the following instead:

1. Open your browser console (Press F12)

2. Go to "Network" tab

3. Filter on "b/ss"

4. Make sure "preserve log" is ticked

5. Load the url you want to debug.

As Alexis mentioned. It's most likely your implementation that is wrong and not the real time report as it's just parsing through the data that is hitting the Adobe Analytics servers.

Good luck with the debugging.

View solution in original post

5 Replies

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Community Advisor

we will need more details url were to test it, how to test it etc...

Check how many requests are being sent when you do the internal search as well

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Level 4

@Alexis - I have stopped the multiple instances through s.clearVars(); but now i am facing issue in Page view. I have checked in real time and found double  page views in this. Could you please help in this to stop the double page views and I am sorry i cant share the website URL for debugging due to some privacy.

1520691_pastedImage_1.png

Thanks!
Roshan

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Community Advisor

It is unlikely that the real-time report is wrong.

The issue is in your code implementation, is you have 2 page views then it means you are calling s.t() twice. which should be the case.

Without access to the code there is nothing we can do.

Avatar

Correct answer by
Level 4

Instead of using real time reporting to verify your implementation, you should always do the following instead:

1. Open your browser console (Press F12)

2. Go to "Network" tab

3. Filter on "b/ss"

4. Make sure "preserve log" is ticked

5. Load the url you want to debug.

As Alexis mentioned. It's most likely your implementation that is wrong and not the real time report as it's just parsing through the data that is hitting the Adobe Analytics servers.

Good luck with the debugging.