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fern1
Level 5
July 18, 2023
Solved

How to create a venn chart for different mediums

  • July 18, 2023
  • 1 reply
  • 2576 views

Hi everybody!

I need to create a venn chart where I have the users from our app, the web, and the users that end up using both mediums.

We have a universal report suite and an eVar (in that RS) that gets each report suite separately (app and web). So I created two separate segments with our app and web RS but once I create the venn chart, it did not show me the users that cross over between those channels. how can I be having this visualization properly?

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Best answer by jeff_bloomer

OK - then, my next question is: Are you sending the cross-device tracking?  When I say that, you need to be implementing the Adobe Org Id in your URL Query String.  Some of the documentation may found here:
https://developer.adobe.com/client-sdks/documentation/mobile-core/identity/#visitor-tracking-between-an-app-and-the-mobile-web (Thank you, @jennifer_dungan).
The string will look something like this adobe_mc=TS%3D1607441030%XXXXXXXX%3D562695031XXXXXX76101150174457885561622%7CMCAID%3D2E43E234XXXXXXX-XXXXXXXX22E001283E%7CMCORGID%3D371C27E253DB0F910A490D4E%40AdobeOrg
Please note: This will ONLY work going from Native Mobile to Web.  Not the other way.

1 reply

jeff_bloomer
Community Advisor and Adobe Champion
jeff_bloomerCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
July 18, 2023

In your sentence above, you say "each report suite separately for App and Web."

Do you truly have two separate report suites for Native Mobile and Web that you are are consolidating in a Global Report suite, or have you truly moved both into a single report suite?  I cannot advise further until I have clarification on this piece first.

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    fern1Author
    Level 5
    July 18, 2023

    Sorry, I just realized I didn't explain it well..
    We have a global report suite in which we send all data from all websites and apps there (each site/app also has its own RS), like a master report suite. this is the one I've been trying to create the venn chart. 

     

    But in order to identify inside this global report which data is from each platform, with have an eVar called report suite that allows us to know the data from each channel so as to compare them.. 

    Sorry, Still think I'm confusing here.  ahha

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    fern1Author
    Level 5
    July 19, 2023

    @jennifer_dungan is correct.  With a Website and Mobile App report suite being separate, they will both generate different User IDs for your customers, which is why you are encountering the exact problem you have outlined above.  That's why you have to implement the cross-device tracking code in your URL when coming over from the Mobile App.

    Unfortunately, there is no way to do this going in the opposite direction; however, as I stated before, I have done other things using Internal Campaign Tracking to perform similar analyses to get around that problem.


    Thank you so much for clarifying that. Im looking into the documentation you shared.

    Just a PS, that I don't know if I managed to explain correctly. In our case, I´m not (yet) trying to track the mobile web content that was open inside the app - but will need that in the future. Right now our app and website are accessed separately. you cannot even reach the website from within the app. and we have a single report suite that gets the data from both of them (and other products we have). 

    But I understood that to use the venn chart I´ll need the Adobe ID. already checked with the team and we have the code in the SDK already. 

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