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anthonys7342499
January 19, 2019
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Customer Loyalty

  • January 19, 2019
  • 1 reply
  • 1676 views

In the customer loyalty report, what is the look back window for returning and loyal customers?  A return customer is 2 orders and loyal customers 3+, but how far back does that metric look?  Is it since we started using Omniture?

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Best answer by Gigazelle

As far back as we have data on that visitor. How far back that actually is in practicality depends on how frequently a visitor clears their browser cookies.

1 reply

Gigazelle
Adobe Employee
GigazelleAdobe EmployeeAccepted solution
Adobe Employee
January 29, 2019

As far back as we have data on that visitor. How far back that actually is in practicality depends on how frequently a visitor clears their browser cookies.

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