Customer Loyalty

[anthonys7342499]

In the customer loyalty report, what is the look back window for returning and loyal customers?  A return customer is 2 orders and loyal customers 3+, but how far back does that metric look?  Is it since we started using Omniture?

[Gigazelle · Accepted solution]

As far back as we have data on that visitor. How far back that actually is in practicality depends on how frequently a visitor clears their browser cookies.