Adobe Analytics Ghost Transactions

[Rafael_Sahagun]

Hello,

We are seeing transactions in AA that aren't in the back end system, about 60% aren't registered in the tool that actually charges for the orders.

Can you think of reasons why?

The transaction IDs that are captured in both the back end system and AA have a match of 96%.

Thanks,

Rafael

[Rafael_Sahagun]

Building a report showing transaction IDs and selecting one, looks like the same ID is being used from dates 6 months apart.

[Rafael_Sahagun]

But the count of those transactions with 2 dates is not more than 140, so although it can be part of the issue, there could be something else adding to it.