My company's user migration for Adobe was triggered today & now I can't log into my account through report builder.
I've tried to log in via the Experience Cloud like I was supposed to but that returns a window that says "The User Login process was unsuccessful". I know my credentials are right though because putting in the wrong password won't return that message. I also tried logging in with my legacy Omniture credentials but also received the "The User Login process was unsuccessful" message.
Anyone else run into a similar issue
Are you on the latest report builder version?
It is mentioned in the migration and report builder docs, that after migration, older versions will not work.
That was my assumption too & I'm currently waiting on my IT department to approve the update. I'll let you know if that fixes the problem once the update goes through
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Reinstalling reportbuilder did correct this
I would add that we have seen a few cases that are similar to what you describe here. If you are on the latest version of ReportBuilder and are still seeing the issue, I would recommend opening a support case with the details.
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