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Nils Engel, Principal Solution Consultant – Analytics, Adobe
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Can you clarify on that one, as I'm not sure that's the issue? It's not like we have a small implementation.
There are currently three SKU's. Select, Prime, or Ultimate. However, my company is currently on a 'legacy' SKU. So we do not see all the features available to the current SKU's. Not sure if that is the case for you or not, but that was our issue.
Evidently that is the exact situation. I just got confirmation from our TAM. Thanks!