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David_Jerome
David_Jerome
Level 6
August 13, 2021

Adobe Analytics + Site Surveys

  • August 13, 2021
  • 1 reply
  • 1132 views

Hi All,

 

I was wondering if anybody has recommendations for a solution to this problem.

 

We were hoping to add a few surveys to our websites (31 websites all the same but in different languages) for visitors at certain points (order complete / cancelled etc) but we wanted to link the data with Adobe so we could see in Workspace what page they were on when they answered and another other data (time on site / depth of visit etc) as well as importing things order number and it's associated values. Does anybody use a service that they can recommend where the data can go into analytics?

 

Thanks

 

Dave

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1 reply

J
jamesl58982054
Level 2
August 13, 2021

We use Medallia and use Launch event listeners to pick up what's happening. Annoyingly they can only pass integers as the values at the mo so we can't see what categories and drop downs they've chosen, but we can get the scores. Ensure if you're collecting satisfaction or NPS scores that you use a counter metric for those and one for submitted surveys, we originally did the scores as a dimension (which is always a string), and it was a nightmare!

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