Product Communities

Instead of filing tickets, it would be nice to be able to chat with representatives and have questions answered ASAP as opposed to waiting hours or days/weeks to receive a response.The current system works, but has room for improvement. Another option is to create better Marketo guides to introduce Marketo to new users and Marketo manuals that instruct users on how to create emails/landing pages, build smart campaigns etc. 

Unsure my question is common, but would prefer to have the activity log to be synced into Salesforce.Thanks in advance.

i commonly have issues that coudl be solved by being able to edit code but we do not have access to see all the code in landing pages and emails. for example i have had several instances where the optout code is in wrong place but since i cannot see where it is in editor or code i cannot fix. i then have to send in tickets and then support cannot always fix (maybe they don't see all the code either?)

It will be nice if Marketo can integrate with BrightTalk's webinar registration.  Because BrightTalk handles the registration forms, the only way for us to get the pre-registered people into Marketo is to manually export from BrightTalk platform and then reimport to Marketo.

It would be great if we could filter leads by Member of Workspace.  Is this possible?

Previous to this global communication limit, I was using a [+1, wait 6 days, -1] flow step for the score called "Emails Sent in Past 7 Days" to manage each person's cadence since leads frequently fall through the cracks when segmenting for specific campaigns.The reason I had to change the wait step to 6 days as opposed to 7 days is because of the varying send times. If I schedule Email 1 to send on a Tue at 8am, throttling the send based on states/time zones, I believe Marketo marks it sent at different times. Then if I want to send Email 2 a week later at 8am, for some of these leads, 7 days is not over until 4pm ET, which means the parameter for receiving two emails per 7 days ultimately excludes these leads from this batch.If a lead receives an email on a Tue, the 7 day timer should refresh next Tue regardless of the time. 

It would be great if there was a way to export marketo campaigns, programs, setups, etc from my  account? 

I want to check the leads in a static leads against any possible duplicates in our databse. Is there a filter for 'existing leads' that I can use? Or a workaround? Thanks.

Hi. Brand new user, finding it awkward to keep two browser windows open when going back and forth between Community resources and MyMarketo. Shouldn't there be a MyMarketo link on the Community's main nav bar?

Hi,Does anyone explain about how to input the script dat inside head tag?Because I need to input our Korean search engine company's conversion code in the head tag.I tried to handle with this issue.  However, I can't find how to edit the html.Please advise me for this matter,BR,Peter---------------------------------------------------------------------------------------<head> <script type="text/javascript" src="DCTS_tag.js></script></head>-----------------------------------------------------------------------------------------

We've had one of our team members working on a number of campaigns and have a flow error. It would be nice if there was a way to find all flows that contain a certain operation so we could fix them rather than having to go into each active campaign to see what flow operators exist so we can fix the error.

For any email deployments that should be an automatic option to restrict the send to a certain number of emails. For example, if I have a list of 50,000, I may want to spread it over 2 or 5 hours. It would be nice to even allow for a waiting period: send 50% of the list, wait x number of hours, send the rest.  

I would like the option for leads to unsubscribe with one click, rather than sending them to a form to fill out, and then unsubscribe. I’ve been told by support that there is not a way to do this. Does anyone know of a workaround? Or, is this something that others would also benefit from that I can request for an upcoming release? Thank you. 

We've been looking for a way to look at open rates by lead owner. I'm not aware of any way to do this, but it could be valuable if a few different way. 

Is there an easy way to create an email template that doesn't use any graphics and appears as if someone just sent it from Outlook? I'm not seeing any plain templates. 

Just cloned a program as a test, been having lots of issues since August release. When I went to delete the program I got an error saying that the forms in the program are being used by the landing pages in the program. I know, I just created this program & now want to delete it.Please eliminate this error step & re-allow programs to be deleted as they were. 

The search bars in Marketo are very helpful.  They would be even more so if there were advanced search options similar to what Google has through out Marketo.Then narrow your results by... Smart List filter text Flow Step text Landing Page Content text Email Subject, Body texts

I'd like to be able to see the percentage of opens and/or click-throughs by day of the week. We have several campaigns that are trigger-based with emails being sent after an activity is performed. Currently I know I can select a specific day, but if we could see overall the rates based on the specific day it was sent, I think it could be helpful. I know that Google Analytics has this feature to some extent, and I could build it out by exporting to Excel, but a straightforward visual representation would be immensely helpful.

Add a same program drop down under 'Clone To:' for local assets when cloning them in a program. It is time consuming to have to find the same program when you clone.

I discovered an issue today pertaining to tag types.The tag value cannot be deleted unless you delete the entire tag type pertaining to the tag values. We have over 10 unused tag values that were created by mistake and in order for me to remove them I need to delete the main tag type. Not only cannot you not delete the tag value but if it's linked to any program you need to go into the program indivudally to update the value to the new one.I propose the ability to update multiple programs at once if there is a change in the tag values. I also think there should be a away to delete the tag values that have no porgrams tied to them. Additonally there needs to be better tag documentation on the community for advanced admins such as myself.

Sales Insight includes functionality to send a Marketo email to multiple records, which is great.  However, we would like to limit who has access to this functionality based on role in Salesforce. It does not appear that this is possible (if it is, please let me know how).  This is somewhat critical for us.  Otherwise, anyone with a Salesforce login can send mass email.

It would be great to have a working marketing calendar view. To see which emails are scheduled for which day with time and the amount of effect members. And even to subscribe people to it. It will also help to avoid several mailings on the same day.You can see scheduled batch campaigns, within a few clicks in the Campaign Inspector. However it does not show the date-time the batch is scheduled for. Also it's difficult to add recurring batches, but you don't want to see regular triggers.

It would be interesting to filter discussions by users' experience and questions regarding Marketo's partners.

I am getting this error, does anyone know what I am doing wrong?

I'd love to see some additional columns in the summary views such as date submitted and date closed - it would help when trying to look through the multitude of cases.Would also like to see category, sub cat and originator (occassionally our team members originate but have us on the CC)