Adobe Marketo Engage

Hi there, We have some questions about the chatbot we are hosting at the Marketo Dynamic Chat. At a first glance, the object to open the chatbot and the object of clicking the link to the referred page, appear to have limited click attributes.Is it possible to adjust these objects so they can have values assigned like the url on the referred link?Currently, attributes from the first click to open the chatbot, and the second click is top open the link that it referred. Both have an identifiable elementId as ‘hb_chatbot-root’ but the second click does not have the url that the user will be led to from the chatbot.

Hello,We’re planning to implement email retargeting based on webpage visits, and I need some clarification on how it works with Marketo.I understand that by adding the Marketo munchkin code, we can track page visits (including those from anonymous ISPs). However, I’m not sure how we would know the email address of a visitor to trigger an email. Specifically, does the trigger only apply to leads already in our CRM, where we have their contact information associated with their IP address (e.g., "This person with this IP is a known lead and their email is X")?I apologize if this is a basic question—I'm not very technical!Thanks in advance for your help!

Hi,   I want to create a nurture drip campaign for 12 emails, in that I need to set a cadence for every week and want to add a daily new contact in the same nurture drip.   If I add one contact today they get 1st email today and they will receive the next email next week, and if add 2nd contact tomorrow they will receive the next email next week. So, if I set a cadence for weekly then 1st contact gets the next mail on the as per 2nd contact cadence.   How to set a nurture drip for this?

We are having a sync issue. The customer fills out the web form and Marketo syncs with Salesforce. Marketo is updating the existing Contact in Salesforce, but also creating a new Lead. We do not want the new Lead created if the Contact exists in Salesforce. We only want the Contact updated. We only want a new Lead created if Marketo can not match an existing Contact. Any suggestions would be greatly appreciated. 

We've all had these moments of dread. Your Salesforce admin pings you on Instant Message, and asks you... "Why is Marketo updating {insert random data value not associated at all with Marketing}?"  You go into Marketo, and upon doing some research you find that the record was indeed updated, but in the Marketo Activity Log you can clearly see that the record update was made by "sfdc" (Salesforce).   You, after conducting some research/troubleshooting, reply back to your Salesforce admin and tell them that Marketo is telling you that the record was updated by Salesforce. They, however, reply back to you and share a screenshot of the Salesforce record with the record history, and Salesforce is telling them that the record update was attributed to "Marketo Sync" (let's assume that this is the name of your sync profile).   Who's right?  Technically, you both are but you need some more information to help you have this conversation with your

I'm using the "update users API" to change the expiration date for a batch of users.   I am getting a response when I send the post, and it is actually changing the users. But instead of changing to the date I have set in the request, it's changing to "null/never." I've looked at the documentation surrounding the date format (although it's somewhat limited) and I even tried setting one user to the date I wanted, then copying the value from a "get user" response and pasting it into my body, but the same thing keeps happening.   I'm sure I'm missing something obvious, anyone have any ideas?   Here is my post body: {"action": "createOrUpdate","input": [ {"expiresAt": "2023-12-31T06:00:00.000t+0000" } ]}

We have a Program for new customer onboarding with a Flow of four emails with various wait steps in between. We've recently done a content overhaul on these emails and created a new Program and Flow to start sending these out. Currently, we have an API set up that runs daily to push data into Marketo. What is the best way to start having the new customer data pushed to the new Program, and stop going to the old program, while also letting those customers in the middle of the Flow of the old Program finish going through each email?

Hi there! I'm setting up an email campaign to test + learn what type of content our 4 personas are interested in. To do so, I'm planning to send my first email using dynamic content to slightly tweak the messaging to our 4 personas. Within that email, I'm linking to 3 pieces of content - "A", "B", "C"I'd like to set it up so that depending on which content a person clicks on, wait 5 days and they receive the next email with additional content pertaining to "A", "B," or "C". Where I'm getting stuck - if someone clicks on content "A" AND "B", what is the best way to set up the program? Should I have the next set of emails run on separate days so the person could still receive both if they clicked on both? Curious how other folks have done campaigns similar to this where you are asking your audience to select what content they are interested in, with the caveat that they may be interested in multiple pieces of content. Thanks!! 

Hello Marketo Community,I bumped into a real mysterious velocity token situation recently, while creating an email campaign in Marketo. This campaign consists of 6 emails and each email speaks to three different audience groups (short as AG), each AG having slightly different verbiages and a diff background image. So in my velocity token {{my.EM1AudienceGroup}}, I pulled the fields used to define the AG and lowercased them first and then set the logic as such:#set ($LowerCaseV1 = $lead.Field1.toLowerCase()) #set ($LowerCaseV2= $lead.Field2.toLowerCase()) #set ($LowerCaseV3= $lead.Field3.toLowerCase()) #if ($LowerCaseV1.contains("abc") || $LowerCaseV2.contains("def") || $LowerCaseV3.contains("ghi")) verbiage1## #elseif ($LowerCaseV1.contains("jkl) || $LowerCaseV2.contains("mno") || $LowerCaseV3.contains("pqr")) verbiage2## #else verbiage3## #endIt works for EM1 and its text version just fine so I cloned this to create multiple tokens for Em2 for the different verbiages. Em2's tokens al

Hi all,  Quick question here. I am currently in the process of adding mkto_UTM Campaign & mkto_UTM medium hidden fields to my forms, and up until now, I was using the URL parameter selection to pull from because we use URL parameters to track our email efforts and our paid search.    If I continue to set it up this way, and someone navigates to my landing page from a page with UTM parameters on it, but then doesn't convert and goes somewhere else on the site and converts from a different form, will the original UTM parameters carry through from the original source URL?    My initial thought is no, not unless I change my default values to pull from cookies. However, if I update it to pull from cookies, will the form then ignore the URL parameters from the direct page?    If I have to pick one or the other, the URL tracking is definitely more important, but ideally, I'd like to capture both!    Thanks in advance!  Felicia

I need to create a few email alerts that will help us monitor our auto merge static list.  Here are the 2 email alerts I am trying to set up but don't know how to set up the filters to make it happen: Send alert if no records have been added to the "To Be Merged" static list in the last 7 daysSend alerts if the same record gets added to the "To Be Merged" static list more than 3 times.

I am currently pulling some templates from Pardot into Marketo and their design is causing issues with building out modules within Marketo. I am having trouble adding a mktoContainer to this design. I have added the HTML code here for reference. I tried adding a table around it and the nesting is broken. I am hoping I can resolve this without rebuilding the entire thing within Marketo.Any help would be greatly appreciated.<!doctype html> <html lang="en" xmlns="http://www.w3.org/1999/xhtml" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office"> <head> <title>Here is your Rapid Recon White Paper</title> <!--[if !mso]><!--> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <!--<![endif]--> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1"> <style type="text/css"> #outlook a { padding: 0;

We currently capture the UTMs in a cookie and if the visitor accepts cookies, we then capture the UTM information on our forms. Because we are seeing an increasing number of visitors not accepting cookies it is very hard for us to track how affective the advertising is and we don't always see the referring browser or search terms. Is anyone passing UTMs in the URL when the visitor changes page? thanks

Hi is it possible to be able to report in a smartcampaign if a contact has accepted cookies when the landed on our website?

Good afternoon,   Our Marketo instance is synced to Salesforce which has been configured to retrieve two Custom Salesforce objects, Product Preferences and Company Product. The latter is a parent of the former linked by a Product ID field.   The objects are available in Marketo as filters and triggers and can also be viewed and referenced in a Email Scripting Token to create dynamic content blocks for emails.   The objects however do not contain details relating to their specific website page, the URLs for which are available externally to Salesforce.   These URLs have been imported into a Marketo Custom Object (Product URLs) that is not directly related to a Person record in the set up of the Custom Object.   In terms of relationships, a person can have multiple Product Preferences and each of these Product Preferences, is linked to a record in the Company Product object and in turn, should also have a specific webpage URL available in the Marketo Custom Produ

Hi folks! I'm tackling a task of deleting over 14M records from one of our custom objects in Marketo, and the API is running a bit slow — only processing about 2,000 records per hour. Anyone have tips or tricks for speeding this up? Maybe a more efficient approach or method that’s worked for you in similar situations?

My client has successfully connected Vibes with Marketo using the launchpoint integration. However, we have run into an issue, and support at Vibes and Marketo are both a little stumped.  BackgroundToday, a person fills out a membership application, which includes their mobile number. This is a custom process and the data flows directly into SFDC, which syncs to Marketo. Assuming the person's membership is approved, they then receive credentials to log in and can modify their information, including their phone number.  Desired behaviorWhen a person modifies their information and updates their phone number, we need to subscribe this new number to the appropriate Vibes list. IssuesWe have had a number of issues testing this. Here are the scenarios we have attempted after a person changes their phone number:If we attempt to subscribe or unsubscribe the person (with new number) to the Vibes list, the flow step skips and gives a 'suggestion,' which says "Lead should

Hi everyone! I’m encountering an issue with dummy code displaying when sharing a landing page link on platforms like LinkedIn. I can’t seem to locate where this code is pulling from or how to customize what displays to users when sharing. Has anyone else faced this, and could you advise on where to update or control this preview information? Any tips would be greatly appreciated! 

Hello all,   we have a client that tells us that this scenario is real for them: Their customers might have employees that don't have specific - personal - email address, but all use one and the same: info@example.com. And they want multiple people from that company to register for an event with that same one email address. I told them that Marketo dedupes on email address and the subsequent event tool won't be able to process that data influx, but they insist that there must be a solution out there.   Does anyone happen to have a creative idea?   Thanks!Michael

Hey guys,  We started designing our E-Mail Master Template in Stripo a while ago and after exporting the HTML we added the "Marketo Syntax", so all the modules and elements inside the template can be picked and edited by our staff inside Marketo.  We ran into multiple issues while designing, but most of it could be handled effectively (thanks to the Marketo community here we could fix some of the issues where we didn't have a fitting solution!). Now where the Master Template is set up and most issues were supposedly fixed (especially Outlook Buttons!!), we are designing new mail campaigns inside Marketo. While doing so, we had another rendering issue that we found in Litmus. This time the culprit is not Outlook, but moreover Gmail on iOS Devices: The rendered screenshots is looking like the elements are way off and we can't find the reason for this. When testing on my own device (iPhone 11 Pro, iOS 17) i couldn't recreate this issue though – then I found o

Hello Community,When I send out an email the three column image/text stacks on MSO 365 Outlook. Looks fine on all other clients.   Here is the code for this module.  <table id="three-products9a7d62c7-5e23-4cd7-9aa5-b54fbd6b60ea" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse;" align="center" border="0" cellpadding="0" cellspacing="0" width="100%" class="mktoModule m_three-products"> <tbody> <tr> <td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;background-color:#ffffff;" bgcolor="#ffffff" valign="top"> <center> <table class="table600" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace:

Hey! Was wondering if I can get some help since this is my first time encountering this problem: I am going through a lead's activity log and I am noticing that one of the field updates has the campaign name next to the activity, but the problem is that the actual campaign doesn't update that field and when I click on the activity ID, the source of the activity says Salesforce. However when I click on the record history in Salesforce, it says that the field was updated by Marketo, any idea on what could be the cause of this?

I've Googled and read through similar old posts so I think I know the answer to this, but to pose the question anyway: We use the Create Task in Microsoft flow step to notify relationship managers when one of their clients do certain actions. In the task we bring in certain values eg According to Marketo help this only works for Person, Company, Campaign, and System tokens. Has anyone been able to get this to work for data in a custom object? Eg we have an custom object called IterationSummary that has a field called Amount that we're hoping to pull into the Task description.  Thanks 

Hi there, I'm jiwon I tried to add an interactive webinar user in the sandbox, but it failed.When I add a user, the screen stops loaded. When I refresh the screen, it returns to the same screen as before I added a user.(I attached a screen capture, please refer to it.)Is it impossible to add an interactive webinar user in the sandbox? I look forward to hearing from you soon.Thank you.