Sync Field Details checkboxes keep unchecking | Community
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Danielle_Wong
Community Advisor
Danielle_WongCommunity Advisor
Community Advisor
February 25, 2025
Question

Sync Field Details checkboxes keep unchecking

  • February 25, 2025
  • 1 reply
  • 771 views

We are noticing that in our Sync Field Details, where we check off the CRM fields to sync, the fields that were checked are now unchecked. What can trigger this to happen? This is a recurring issue and I don't know how to fix this. We have to keep checking manually that the fields are still checked and syncing. 

 

CRM is Dynamics if that matters.

1 reply

Darshil_Shah1
Community Advisor and Adobe Champion
Darshil_Shah1Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
February 26, 2025

AFAIK, this should not happen automatically under normal circumstances. Could it be the case that someone from your team with Admin rights is making changes outside of your notice? I don't think that this should happen under normal circumstances. Also, do you see any related errors in the SFDC Errors pane? If none of these work out, then you should probably create a support ticket and have them investigate this.

Danielle_Wong
Community Advisor
Danielle_WongCommunity AdvisorAuthor
Community Advisor
February 27, 2025

Thanks for the reply. I am the only person in Marketo admin who can make any changes to this. I'm not sure if changes keep reverting by itself or if anything happening in Dynamics could trigger it to be unchecked for any reason. 

 

I have asked Marketo Support and they did not address it after letting them know it happened again. 

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