Adobe Marketo Engage

Quick Question: If we are updating our hosting provider from Strattic to WPEngine will we need to update our SPF and DKIM values in Marketo?

Did you get a chance to catch our exploration of migrating Marketo users to Adobe Identity Management System (IMS)? This session is now available and offers a detailed walkthrough of the migration journey, covering preparation, execution, and post-migration phases.   Marketo Champions @zoe_forman and @ilona_buteneers will guide you through the whole process, highlighting benefits, important steps, and best practices to ensure you and your team are prepared.    Watch the video below for details! And don't forget to check out Zoe's comment below to access the slide materials and other related resources.    

Hello folks, Quick question on AB test set up: I have set a simple A/B test for whole emails in an Email Send program which is tied to a CRM campaign code. Now, under the same program, can I create another AB test possibly nesting another email program housed under the main Email Send program in any way? I understand an email program can have one one AB test in it. Please advise. Thanks

We're currently managing a project to merge orphaned records in Marketo within Dynamics. The merge rules and process are set up and managed in Dynamics, and until recently, everything was functioning as expected. However, we've noticed the Possible Duplicates list in Marketo growing exponentially, indicating that the merge process is no longer working correctly.We conducted tests in both Sandbox and Production environments:Sandbox Testing:A test record in Marketo was sent to Dynamics with SyncToMkto set to TRUE.The Marketo record merged with existing Dynamics records, both marked with SyncToMkto as TRUE.The Marketo record was then set to Inactive in Dynamics and deleted from the database.In Marketo, both the Marketo and Dynamics Contacts existed. After a few minutes, only the Dynamics Contact remained.The deleted Marketo Contact was not passed back to the database in Marketo.Result: SUCCESSProduction Testing:A test record in Marketo was sent to Dynamics with SyncToMkto set to TRUE

A member has reported recently not recieving our emails. Upon looking into the users activity log, I saw this message as of last week:   550 spamcop.mimecast.org Blocked - see https://www.spamcop.net/bl.shtml?199.15.213.53. - https://community.mimecast.com/docs/DOC-1369#550 [TY4iEaFyORqMurZxr7nvrg.us277]   The user has stated they have followed whitelisteing instructions. Any other ideas on how we can solve this deliverability challenge?

When we apply Arabic content, preaheader isn't available in pane mode in outlook version as you see below, instead it appears View in browser text. If you include any English word along with Arabic, that English word only appears. We also noticed last part of Subject line appear if you have lengthy subject line ( I assume that is because Arabic letter format)                Please let me know if you have any way to resolve this issue? Thanks! 

Recently I was presented with a fun challenge: one of our Marketing Managers wanted to host a workshop series, and, during campaign planning, we discussed the possibility of using a single form where leads could choose one or more sessions.   Having never had the chance to set something up like this, I took some time to investigate how to do it and was then able to implement exactly what my stakeholder wanted. So, now I get to share the process with you all – let's dive in!   Getting Started A few things to know before you start implementing your webinar series: Confirm the number of sessions (you’ll use this in your program and form setup) A Custom Field will be used as the basis for your form functionality An Operational Program will manage the form process Multiple Webinar Programs will manage the individual session processes   To give a more illustrative view of how things will look, here’s a general workflow from @josh_hill13 (ref: How to Setup Recurring Webi

Hello, We are starting with Interactive Webinar and it mentions that the recording will be available for No Shows after the Webinar has been completed and they click on the Webinar URL.  Would it be possible to amend the recording before this is available to those No Shows or can we download the original version and upload an amended version so the No Show customer would see only the amended version? 

Has something changed or suddenly stopped working with Velocity reading segmentations?  I have a simple script that creates a greeting line based on segmentations. Basically, if you're in one of our physician segments, it says "Dear Dr. (Lastname)", otherwise if your full name isn't blank it says "Dear (Full Name), otherwise it just says "Greetings."  This script was working fine, now suddenly the segmentations aren't being recognized. The script still works because it's moving on to the next condition and displaying full names. But members in the segments aren't being recognized as such. I checked the records I was testing and they are marked as being in the segment. I also checked to make sure all the relevant fields, including segmentation, were checked in the script token.  Here is the script: #if ($lead.Segmentation_MasterAudienceSegementation_1001 == "ASPS Active Members + Candidates" || $lead.Segmentation_MasterAudienceSegementation_1001 == "AS

We have the Zoom integration set up on our IT admin's account, and one of our Marketo admins has been enabled in Zoom to create webinars, and they've been working for the integration without issue. We have a new user who we've granted identical permissions in both Zoom (including the Marketo app config) and Marketo, but none of her webinars show as available to sync to programs. We have tried the same with another user to no avail. When our IT admin creates a webinar in his own account, that immediately shows up as available. We have gone through the documentation and can't seem to identify and causes for this issue, and we have also re-authenticated the integration in launchpoint. We have seen some evidence that other orgs may be facing this issue: https://devforum.zoom.us/t/unable-to-access-zoom-webinars-of-specific-users-from-marketo/121376 Does anyone have any further suggestions to remedy the situation?

Hi,I recently created a multi-step form in Marketo that we embedded externally in our AEM (Adobe Experience Manager) web platform by adding three parameters into a fragment modal (form id, munchkin id, form url).While our other forms display accurately, the multi-step seems to cache or is perhaps, not loading.Wondering if you can see why this is happening and/or if there is an easy fix, @sanfordwhiteman? The form shows up for a first visit and not a second, but then resolves over time and displays once again. If you switch browsers, you may or may not see the form display on the first visit. A hard refresh or using an incognito page, fixes the issue sometimes. I can't tell if it's a loading issue, javascript conflict, css conflict (css is linked externally), etc. Hoping you can take a look for us.  Page with form > Click the Get Started button: https://www.firstcitizens.com/commercial/expertise/hemp-business We're afraid of losing leads. First visit (form) and second visit or o

**This event has concluded. Please check out the discussions below!   We are back with our re-branded Ask Me Anything series, formerly known as the Community Coffee Breaks! In light of the recent changes which grant Dynamic Chat Select to all Marketo Engage packages, we wanted to host a 1-hour AMA with our product expert @sreekanth_reddy.   Use this AMA as an opportunity to ask about this latest automatic addition to your Marketo instance, how to check if you have access as the Dynamic Chat Admin of your instance, adding or removing any users from Dynamic Chat, what to do if you see unauthorized users in your admin console, and any other access-related questions!   You can also use this as an opportunity to ask more general, feature-specific questions about Dynamic Chat. We have included some examples below to help you get started:   UI/UX: How can I adjust the size of Dynamic Chat to ensure it displays correctly across different devices (desktop, la

Hi. I'm having a problem with an email cta button link(s) not getting tokenized with the mkt_tok parameter. The button also has a VML backup for Outlook. The text links in the email pick up mkt_tok just fine. It's just the button urls for some reason.Button code: <!--[if mso]> <div> <v:roundrect href="https://preferences.mybrand.us/Survey.html" style="height:30px; v-text-anchor:middle; width:200px;" arcsize="100%" strokecolor="#153F6C" fill="t" fillcolor="#153F6C"> <w:anchorlock /> <center style="background-color:#153F6C; color:#ffffff; font-family:Arial,sans-serif; font-size:14px; line-height:16px; mso-text-raise:0px; font-weight:700;">Take survey</center>

Hi, I have questions about setting up Engagement program. I apologize for the number of questions, but I would greatly appreciate it if you could answer them.1. Overlapping Deliveries and Frequency AdjustmentsQuestion: Is it possible for emails from an engagement program and a separate email program to be sent to the same lead on the same day?Question: If the same lead is part of multiple engagement programs, the delivery frequency could increase. For example, if we want to stick to a rule of sending emails "once every three weeks," what kind of settings or adjustments are needed to achieve this?2. Program Management and SetupQuestion: How can I appropriately perform pre-delivery testing for newly added content or transition rules in an engagement program?Question: What are some examples of conditions to set for moving leads back to a previous stream?3. Questions About Program DuplicationQuestion: When duplicating a nurturing program, are the smart campaigns within the engagement

hiI am using Marketo and would like the user to be able to send an email (now -immediately) when there is an emergency?I see that we always need a lead time of 15 mins for email to go out?ButCan we configure a specific user to be able to send email on urgent basis?If so where is that configuration? thanks-Sree

複数の製品カタログをウェブサイトで提供する場合、それぞれの製品ページからカタログがダウンロードできるように設定したいと考えています。各製品ページごとに個別のフォームを作成するのは管理が煩雑になるため、1つのフォームで複数の製品のカタログダウンロードに対応する方法をご教授お願いします。

I am building a guided LP and am having issues with hide/show sections.  This is my meta code:<meta class="mktoBoolean" id="showNewHero" mktoname="Show New Hero?" default="true" true_value="block" false_value="none" false_value_name="Hide" true_value_name="Show">This is my CSS:.newHero { display: ${showNewHero}; background-color: ${newHeroBG}; color:#fff; background-image: url('https://go.autoshopsolutions.com/rs/180-DGD-014/images/MOQ4198_Mask Group 4.png'); background-size: cover; background-repeat: no-repeat; display: flex; width:100%; background-position: center; }This is my HTML section:<section class="newHero"> <div class="container"> <div class="row" style="padding-top:30px; padding-bottom:30px;" id="newHeroContainer"> <div class="col-md-12" style="margin-bottom:100px;"> <div class="mktoImg" id="headerImg" mktoName="Header Logo"><img src=

Hi All, We are trying to capture the user details in two different pages, so we used two different forms. For this scenario we have followed the below process. 1) When the 1st form get submitted we passed the email address in the form.onSuccess -> location.href = "2nd_Form_LP_url.html?email ="+emailAddress.  2) Then in 2nd Form LP, we used the JS to capture the email values from URL and stored it in hidden field. So the 2nd form field values will saved against to same email address in DB.   But we need to avoid passing the email address in URL and store the 2nd form field values in Marketo DB. Kindly share your feedback and is there any other solution to achieve this. Thanks in advance.

On a recent Marketing Nation thread, a developer had questions about the Get Folders API endpoint, one of Marketo’s paginated endpoints that returns folders in batches of (up to) 200:   While paging through /rest/asset/v1/folders.json using the offset parameter, we are seeing duplicate folder ids in later pages that were returned in earlier pages.e.g. with a maxReturn=200 and offset=0, we get folder id 130 in the results. Then with the same maxReturn=200 and offset=200, we again get folder 130 in the results. A brief moment of 😵‍ is understandable, but this behavior makes perfect sense.   See, each page is computed upon request. There’s no pre-computed result set containing all pages as of a point in time. (More on this in the notes.) So the underlying database state can easily change while you’re fetching pages.   Take a folder tree like this:   Let’s fetch the root and the first subfolder: https://123-ABC-456.mktorest.com/rest/asset/v1/folders.json

I'm trying to setup a basic email confirmation flow using segmentation to control language and tokens to control unique landing page links.As a user I recieve an email that says "please confirm your email address"I click a button that says "please confirm your email address" and I'm redirected to a landing page. The landing page contains a personalised link to my email preference center.I have an email that uses segmentation to control dynamic content. Email content is displayed in the correct language based on the segment the user belongs to. This all works fine. If I have a German lead, the German lead gets the email with German language content. All good so far. The email, "please confirm your email address", links to a Marketo landing page, "thanks for confirming your email address" which should exhibit the same dynamic content behavior for language display AND pull a single token from the lead record to customise one link on the landing page "view your email preference center".I'v

Hey fellow community members,I'm hoping someone out here can help me out with something that I came across recently. We had a lead come through as an MQL via a demo request form fill for a promo we're running. However when looking at it, the lead source had not been updated and still said they were a referral.Person Source / Lead Source is a hidden field that I've added on all our forms with a default value filled in - in the case of our demo forms, this is set to 'Demo Request'.I did some testing of my own which looked like this:1. Cleared my cache & cookies2. Filled out a Gated Content form to a) set the Person Source to 'Website Content' & b) to establish my known visitor record.3. With the browser now knowing its me, I went to the same form the lead filled out (Demo Request). It properly displayed the KV HTML and I submitted.4. I checked my test lead's Activity Details & got the same result as the earlier lead. See below.Gated Content Form Fill - Initial Test - All

Hi Everyone,I’m exploring the best ways to handle dynamic date ranges in Marketo’s Velocity scripting for a use case where opportunities need to be filtered based on whether their close date falls within a specific date range (e.g., today and 1 week prior). I’ve been testing some approaches and would love your insights on the best practices for this.I opted for text tokens over date tokens because they are easier to compare using .compareTo() in Velocity, avoid complications with time components and formatting, and provide flexibility for preformatted external values. However, I’m open to switching if date tokens can dynamically resolve and better meet the use case.What I’ve TriedPreformatted Text Tokens: Using text tokens (e.g., currentDate and dateRangeStart) formatted as yyyy-MM-dd to pass date values into the script.Hardcoded Testing: Replacing tokens with static dates to test the logic. This works but isn’t dynamic enough for long-term scalability.DateTool Attempts: Experimenting

Hello,We are encountering some web service errors in Marketo, and it is showing an error code and count in the logs.We would like to know:Is there a way to download the affected records associated with these errors?What steps can we take to resolve these errors effectively?Any insights or guidance would be greatly appreciated!

Looking to remove some fields from a Custom Object that we use primarily for demographic data. The issue is that any attempt to delete throws an error message that reads "Not able to complete your request. Please refresh to check if the object was updated by another request."I'm assuming this means the field is still in use in some case - but the issue is that the "Used By" section doesn't load. Likely because we use this object in some form on almost every Program in Marketo.Is there a REST API call to get a list of Programs that have a specific Custom Object field being used? I tried looking but it all related to Custom Fields and not Object fields.

This is really frustrating. i have been trying add modules to my template but it only allows me to add 1 module. Anything else i add shows the errorError: Invalid Module: #uniqueHeaderModuleError: Duplicate Element Id: moduleImageError: Element With No Name: moduleImage <!doctype html> <html lang="und" dir="auto" xmlns="http://www.w3.org/1999/xhtml" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office"> <head> <title></title> <!--[if !mso]><!--> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <!--<![endif]--> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1"> <style type="text/css"> #outlook a { padding: 0; } body { margin: 0; padding: 0; -webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; } table, td { border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; }