New Email Editor - Published Assets Not Recognized Across Marketo | Community
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Level 1
March 19, 2025
Question

New Email Editor - Published Assets Not Recognized Across Marketo

  • March 19, 2025
  • 2 replies
  • 820 views

We've started adopting the new email editor for select email sends, but I am finding that the emails I create are not recognized elsewhere in Marketo after being published. For example, we sent an email last week to a pretty large audience, but when I go to create an email performance report, the email is not listed in its program and thus, cannot be selected.

 

Yesterday, when I was trying to schedule one of these emails to send as part of a flow, the email did not pull up in the "Send Email" dropdown at all. I tried removing and re-adding the flow step, even creating a new smart campaign, but could not get the email to show up. Another user in my instance was able to add the flow step for me, but I still can't get it to show up.

 

Any ideas on what might be causing this?

2 replies

Disha_Goyal6
Community Advisor
Community Advisor
March 20, 2025

Hi @taftand, I have checked the same functionality in default program and it is showing me. 

 

For reporting, I think you can reach out to @sreekanth_reddy.

AWmindtree
Level 4
March 21, 2025

Hi @taftand 

I tried referencing an email in one of the Smart Campaign flow steps in a Default Program, it works fine for me as well. 
Can you try to Unpublish the email and publish it again?
The email status should be marked as Published in the Email Designer.