New Email Editor | Community
Skip to main content
LeaCharnley
Level 3
March 27, 2025
Solved

New Email Editor

  • March 27, 2025
  • 1 reply
  • 1047 views

I can get to the new email editor from my design studio and I've created a template quite easily. I can also access it from the emails option in design studio. When I go from a programme in Marketing Activities to create a new local asset and I choose email (New Email Designer) I get a 400 error. I've checked in my sandbox environment which has no custom templates (just the marketo standard ones), and it's doing exactly the same. Anyone else experienced this or have any clue why it's happening.

This is the error:

ApolloError: Unhandled Promise Rejection: Response not successful: Received status code 400


Stack trace:

ApolloError
    at new t (https://meue.marketo.com/0cf0ad3f9257482511e9aee28da9f235a9abe5af/4538.b933f91aec1b1e3855b4.js:2:3677836)
    at Object.error (https://meue.marketo.com/0cf0ad3f9257482511e9aee28da9f235a9abe5af/4538.b933f91aec1b1e3855b4.js:2:3763264)
    at Qt (https://meue.marketo.com/0cf0ad3f9257482511e9aee28da9f235a9abe5af/4538.b933f91aec1b1e3855b4.js:2:3693839)
    at Jt (https://meue.marketo.com/0cf0ad3f9257482511e9aee28da9f235a9abe5af/4538.b933f91aec1b1e3855b4.js:2:3694302)
    at t.error (https://meue.marketo.com/0cf0ad3f9257482511e9aee28da9f235a9abe5af/4538.b933f91aec1b1e3855b4.js:2:3694895)
    at Object.error (https://meue.marketo.com/0cf0ad3f9257482511e9aee28da9f235a9abe5af/4538.b933f91aec1b1e3855b4.js:2:3740548)
    at Qt (https://meue.marketo.com/0cf0ad3f9257482511e9aee28da9f235a9abe5af/4538.b933f91aec1b1e3855b4.js:2:3693839)
    at Jt (https://meue.marketo.com/0cf0ad3f9257482511e9aee28da9f235a9abe5af/4538.b933f91aec1b1e3855b4.js:2:3694302)
    at t.error (https://meue.marketo.com/0cf0ad3f9257482511e9aee28da9f235a9abe5af/4538.b933f91aec1b1e3855b4.js:2:3694895)
    at https://meue.marketo.com/0cf0ad3f9257482511e9aee28da9f235a9abe5af/4538.b933f91aec1b1e3855b4.js:2:3741028

 

Best answer by LeaCharnley

Thanks, I have done so

1 reply

Disha_Goyal6
Community Advisor
Community Advisor
March 31, 2025

Hi @leacharnley, in this case, please create a support ticket to resolve.

LeaCharnley
LeaCharnleyAuthorAccepted solution
Level 3
March 31, 2025

Thanks, I have done so

Lea Charnley