Adobe Marketo Engage

We are all unable to login to marketo this morning and continuously getting this error:   No-ones instance is working and unable to log a support ticket. Can anyone help? 

Is there a way to add a default value to a hidden field only if the field is blank in the database? So if the person is a known record, the hidden field should get the default value only if it didn’t have a recorded value initially. If there was a recorded value initially, it should not be overwritten by the default value. 

Looking for help. I am unable to receive Adobe digital event registration emails from demand@info.adobe.com. I previously unsubscribed from an Adobe marketing email sent from this email, and my address now appears to be globally suppressed in Marketo as I no longer receive confirmation emails with event details and link to join events like I used to. I do not have direct Marketo support entitlement, so I cannot open a support ticket. Can someone from the Adobe DX/Marketo team please remove my email address from: Global Unsubscribe Marketing Suspended Blacklisted Email Invalid As I am assuming this is preventing me from receiving event confirmations and webinar emails.Thank you.

When our instance was set up back at the start of 2023, we requested a custom de-dupe based on first name, last name, email address. All three fields have to match otherwise a new record is created. We have an API integration with our CRM. Any newly created or updated records are batched into a CSV which is sent via the API to be absorbed by Marketo. At around the start of February, I noticed that leads with the same email address, but different names were no longer matching for an update, instead, the names were being overwritten (in some cases actually creating duplicates).Does anyone have any idea what might have happened to cause this? It has to be at the Marketo end, as we are not doing any matching, the API is just sending up a CSV.I have a ticket open, but support have suggested the issue is with our CRM. This simply cannot be the case.

Hi,In the pref center form in Marketo, there are 22 different client interests (like events, webinars, newsletters…..) which is in checkbox(boolean). Inorder to make it bidirectional, we tried the normal procedure which is creating 22 sfdc custom fields and mapping it with marketo for bidirectional flow)Is there any other way other than this approach (instead of creation 22 individual custom fields), kindly share your thoughts.Thanks!

We have a large number of emails that we’d like to archive or unapprove to avoid accidental sends. Is there functionality in Marketo to do that?  Also, is there functionality to set emails to expire approval after a particular period of time or can you use a workflow to do that?  Thanks in advance for any insights!

Is there a way to use Send time optimization in Marketo?

We have had a Chrome problem for a while and are trying to get to the bottom of it. Most people do not have issues, but for some employees (and not all the time) there is an issue with embedded Marketo forms not displaying. We are concerned this is happening with others as well so are trying to dig in further. It is only Chrome that has the problem. The page is: https://ontic.co/demo-request/ although other pages with Marketo forms also have the same issue (when someone is having this problem). Here’s the console errors when this is happening. From a Gemini search, one of the suggestions is that we need to:update the Access-Control-Allow-Private-Network: true header added to the preflight (OPTIONS) response for our instance in the CNAME. Because go.ontic.co is managed by Marketo's infrastructure, you often have to reach out to their technical support. They recently updated their infrastructure to handle this for many customers, but older instances or specific CNAME setups sometimes get

ご担当者様平素よりお世話になっております。Marketoを使用し配信したメルマガにつきまして、下記の事象が生じたため、原因と対応についてご確認いただけますでしょうか。3/9 12:00 メルマガ予約送信→正常な送信確認済み3/10 8:44-47 メルマガ閲覧通知(スマートキャンペーン)が約20件がまとめて届く確認したところ、実際の閲覧はその間に各々閲覧されているようなのですが、通知が来なかったという状況でございました。ご確認のほど、どうぞよろしくお願いいたします。

Hi Team,We have a requirement where a field is currently not available in our CRM as a temporary solution which will be fixed in long term. To support this, we will be receiving an Excel file containing Marketo ID, dollar amount, and revenue for each record. The goal is to use this data within our emails.I’d like to better understand the feasible approach here, as we want to avoid creating new records and instead leverage existing ones and update them. Specifically, I have two questions: Displaying Excel-based values in emails Is it possible to take values such as dollar amount directly from the Excel file and display them in an email? If so, what would be the recommended approach? Applying calculations (e.g., 10% of revenue) We also need to display a calculated value—specifically, 10% of the revenue provided in the file (e.g., if revenue is 5,000, the email should display 500). Is there a way to handle this dynamically within Marketo, or would this need to be pre-calculated before i

I have a couple of email templates in my instance, within design studio, that appear with all the options greyed out - I am unable to preview, edit or clone these templates.Although I am still able to create an email using these particular templates, once I do so I am also unable to select the modules tab in the email editor.  I was wondering if anyone has come across this previously, or might know why this could occur? 

Hi Experts,This is my first question in the Marketo Forum so looking forward to get some feedback.We have Marketo system with a backend of SAP Sales Cloud as CRM, everything is working pretty smoothly, We have persons, companies and opportunites replicated to Marketo.We want to start TAM for Account based marketing but we are unable to see the opportunity information even though Person has opportunity information and is linked to a Company which is one of the account in our new named account. What am I missiog here?Looking forward to get some answer!  CheersDhruvin

    For those of us in marketing operations who are wired to crave efficiency, governance and time-saving techniques, Marketo Engage tokens have always been a critical part of our process. Until recently, tokens could be created at a local (program) level or at the folder level within Marketing Activities. Fast forward to today, in addition to still having your tried-and-true local tokens, you now have the ability to create instance-wide tokens that can be applied across any program or folder!    You can add and edit global tokens by going to the Admin tab, navigating to the left-hand side navigation tree and clicking My Tokens. Here you can drag, drop and edit token types, names and values to your liking. Note that you have to have admin permissions to access this. These tokens will now be available to use in any program when navigating to the program itself and clicking on the My Tokens tab.    When creating a global token strategy you'll want to think o

Hello Everyone, Quick question -Salesforce team is currently working on a Contact Object cleanup project, as part of which they are planning to change the data types of some fields (no changes on the field API’s).The Data type change includes Picklist  → Multi picklistText field  → Text areaWhether there will be any impact to existing Marketo integrations?Please share your thoughts.Thanks in Advance!

We’re excited to celebrate Sanford Whiteman ( ​@SanfordWhiteman ), who has been named the 2025 Community Member of the Year for the Adobe Marketo Engage community!   Sanford continues to be an invaluable presence in the Marketo community, consistently showing up to help answer questions, share practical tips and tricks, and keep conversations moving in a positive, productive direction. His reliability and deep knowledge make him a trusted resource for members at every level. What truly sets Sanford apart is his generosity and integrity. He offers thoughtful support purely to help others succeed—never to promote himself—and takes an active role in caring for the health of the community by flagging issues and ensuring solutions are clearly marked. His loyalty to the Marketo Engage community, combined with his enthusiasm and merit, has earned the respect of fellow members, advocates, and Adobe employees alike. Sanford has become a true community legend, making this recognition well deserv

Hi Team , Problem Statement :I’m trying to create interaction buckets in Marketo based on the most recent engagement (email open or click) so we can segment audiences based on how recently they interacted with our emails. The buckets I’m aiming to build are:0–30 days, 31–60, 61–90, 91–120, 121–150, 151–180, 181–210, 211–240, and 241–540 days.The goal is to identify how long it has been since a contact last engaged with us and use these segments for follow-up or re-engagement email campaigns. Current Approach :I created filters using email open and click activities within specific date ranges. However, I’ve noticed some inconsistencies. For example, some records that opened or clicked within the last 30 days are appearing in the 121–150 day bucket.This makes me think I might not be structuring the activity filters or AND/OR logic correctly, or that multiple open/click activities may be affecting the results. What I’m Considering :I have creating a custom field called “Interaction Bucket

We’re excited to share that all Prime and Ultimate customers now have access to the Lead Activity and User Audit Marketo Engage Data Streams. Whether you need to sync lead data into your CDP, keep a close eye on asset changes, or are looking to reduce your API load, Data Streams can help you do more with your data with less effort.What are Data Streams?Data Streams let you stream real-time events from Marketo Engage to any system. They send event data directly to your systems as they time, so you don't have to wait for scheduled syncs or manually query for changes.Current streams available:Lead Activity: Send lead-level engagement and activity events (e.g., form fills, list adds) directly from Marketo Engage to other platforms and services. User Audit Events: Stream changes made by users, such as updates to assets, programs, or tokens, to improve compliance across all marketing operations.If you are looking to integrate Marketo with downstream tools such as Snowflake or a homegrown CDP

I’m trying use velocity scripting to hide an Image placeholder when the Img Src is not populated. The Img Src that populated the image is referencing a PMCF Field. So IF the PMCF field is not generated via API, I want to be able to hide the image placeholder in Marketo is no longer visible when sent a sample.I tried using the below but still fairly new to velocity script. If someone can help, it’d be much appreciated:  #set( $imageUrl = ${member.PMCF_String02} ) #if( !$imageUrl || $imageUrl.trim() == "" ) ## Do nothing (the section will be hidden) #else<div><img height="auto" width="150" src="{{member.PMCF_String02}}"</div> #end

HiIn a Smart Campaign with a trigger like “Email is Delivered,” can I use the Program name instead of the email name so that I can reference all the emails in the program without having to add each email individually?  Would that work? 

Can anyone tell me what the 8% metric in the gray area of the CTO graphic is measuring? Same with the 1.6% gray area in the Clicks graphic. 

Hi Community,We're experiencing an issue in one of our lead scoring campaigns in Marketo. The flow is set up as: Change Status > Wait 5 minutes > Change Score.Most leads follow this correctly, but a few records are skipping the wait step entirely. They enter the campaign, the status changes, and their score updates within seconds - no delay observed.I already reviewed there's no racing conditions. No one updated the campaign in between. I am assuming this can be a priority issue.Has anyone seen this before? What could be the possible reasons? Any insights, troubleshooting tips, or solutions would be greatly appreciated! Thanks!

Hi! I'm trying to add Gmail Annotation into a token via email script and haven't had much luck finding any examples.I've added this script and token to the <head> of my email template, but I don't know what to add to the Email Script Token. Sanford W had mentioned a Velocity Token, which I have researched, but haven't found any documentation on. https://nation.marketo.com/t5/product-discussions/has-anyone-been-successful-in-adding-gmail-annotation-to-a/td-p/315669 Can someone please assist? Script added to the email template:  <!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN"> <html>   <head>     <script type="application/ld+json">    {{my.Gmail Annotation}}     </script>   </head> Gmail Annotation script added to Email Script token which needs to be converted to Velocity Token:    [{            "@context": "http://schema.org/",   &