Skip to main content
ManjulaPongiappan
Level 2
Aug 17, 2026 5:53 PM UTC
Question

Unable to Login to Marketo Instance

Hi Team,

I have login into Marketo 3 year back. And then I got into Adobe campaign project. But now again I am going to get deployed into Marketo project from next month. But when I try to login into the instance I am getting teh below error. Coud you please anyone help me on this.

 

Error screenshot:

 

    3 replies

    BlaneMcMichen-1
    Adobe Employee
    BlaneMcMichen-1Adobe Employee
    Adobe Employee
    Aug 17, 2026 6:39 PM UTC

    Use the “Continue with Adobe ID” button.  The old login has been migrated to Admin Console. If you do not see Marketo ask your Marketo product admin.

    Translate
    ManjulaPongiappanAuthor
    Level 2
    Aug 18, 2026 9:37 AM UTC

    Thank you so much! 

    Translate
      PeeyushSachdeva
      PeeyushSachdeva
      Level 5
      Aug 18, 2026 7:35 PM UTC

      ​@ManjulaPongiappan, 

      The error message clearly says that the user’s email address was not verified before the Adobe Identity/IMS migration was completed.

      Reach out to your product admin and ask them to check Users & Roles and confirm that the email address is correct and verified. If the email wasn’t verified during the migration, the user may not have been migrated successfully.

      Translate
      Terms & ConditionsAccessibility statement

      Loading footer...