Skip to main content
ManjulaPongiappan
Level 2
August 17, 2026
Question

Unable to Login to Marketo Instance

  • August 17, 2026
  • 3 replies
  • 67 views

Hi Team,

I have login into Marketo 3 year back. And then I got into Adobe campaign project. But now again I am going to get deployed into Marketo project from next month. But when I try to login into the instance I am getting teh below error. Coud you please anyone help me on this.

 

Error screenshot:

 

    3 replies

    BlaneMcMichen-1
    Adobe Employee
    BlaneMcMichen-1Adobe Employee
    Adobe Employee
    August 17, 2026

    Use the “Continue with Adobe ID” button.  The old login has been migrated to Admin Console. If you do not see Marketo ask your Marketo product admin.

    ManjulaPongiappanAuthor
    Level 2
    August 18, 2026

    Thank you so much! 

      PeeyushSachdeva
      PeeyushSachdeva
      Level 5
      August 18, 2026

      ​@ManjulaPongiappan, 

      The error message clearly says that the user’s email address was not verified before the Adobe Identity/IMS migration was completed.

      Reach out to your product admin and ask them to check Users & Roles and confirm that the email address is correct and verified. If the email wasn’t verified during the migration, the user may not have been migrated successfully.

      Terms & ConditionsAccessibility statement

      Loading footer...