Adobe Journey Optimizer

Suppose that user have multiple products in the cart. How to iterate in email designer through every product (through productListItems) and put multiple product names in the design. I have got something like this for now: 

Hi all,   I'd like to add the URL of the mirror page in the text version of a message. Does anyone know how I can implement this in the text version?   Many Thanks,   Rob

Hi All For some reason, we must use a Custom Action in conjunction with AIO to send an SMS payload to an SMS provider. So, by not using the SMS channel Surface, we miss AJO's OOTB message logging. Are there any AJO API calls that can help us insert those details into the log schemas? If we go the schema update route, what do we need to worry about when making this kind of customization?

Hello users, I would like to create an audience based on the contacts/persons selected in a journey. I would like to select all, as I want to exclude them from another journey. But i have noticed that I can only select if I select the persons for sending email. If I use any custom actions, the persons in the custom actions are not selected. Is there any easy way to select everyone from a journey all together? 

Hello everyone, I'm currently using the function toDateTimeOnly(setHours(nowWithDelta(1,"days"),9)) in Adobe Journey Optimizer to schedule emails. Currently, this function delays sending emails until 09:00 the next day. However, I want to modify this behavior so that the function only triggers the delay if the email is initiated between 21:00 and 09:00 the following day. Specifically, if an email is triggered during this period, it should indeed be scheduled for 09:00; otherwise, it should be sent immediately without delay. Could anyone advise on how to adjust the function to meet these requirements? Any examples or insights would be greatly appreciated!Thank you in advance for your help!

Hi, Is this a correct way to retrive the name field from the below path from message feedback dataset _experience.decisioning.propositions.items.name and also when the data gets populated to the linkURL field can you explain?  Thanks in advance   

Looking for info to fetch a list of the profile count/details of those who received a specific offer via a specific journey/campaign.   Is there any documentation available for sample queries related to the offer decision? Is there any common attribute that can be used to join the offer decision and journey/campaign datasets?

I would like to setup the countdown in the subject line, may I know which function should use?  i am using below syntax , but showing error{%= dateDiff("d",''currentTime' 00:00:01'','2024-07-31 23:59:59') %}

I have uploaded the test profiles using csv. but AJO is not showing. It is only reflecting the old records.

Hello, can someone shed a light on the below error in my AJO journey please? How can I fix it? Thanks. {"journeyVersionUid": "4f19bd15-0b87-4bf0-872c-1c06dcdded30","orgId": "67A50FC0539F0BBD0A490D45@AdobeOrg","error": [{"WriteBackToAEPv15 - SMS | EN": "expression references action '484dbf99-ac45-4bbf-a73e-4b500c2fa562' which is not in its context. (ERR_AUTHORING_EXPRESSION_1 )"}],"originalError": [{"errorCode": "ERR_AUTHORING_EXPRESSION_1","error": "expression references action '484dbf99-ac45-4bbf-a73e-4b500c2fa562' which is not in its context.","scope": {"nodeName": "WriteBackToAEPv15 - SMS | EN","stepName": "WriteBackToAEPv1","stepId": "c55a4661-c2bc-4bdf-a9d8-0c5a3239a8b0_31b6f16f-ee86-46f6-8c05-0dc74b811130","nodeId": "c55a4661-c2bc-4bdf-a9d8-0c5a3239a8b0_31b6f16f-ee86-46f6-8c05-0dc74b811130"}}]}

IntroductionIn today’s fiercely competitive digital marketing landscape, delivering hyper-personalized and engaging customer experiences is the key to retaining customers, driving business growth, and creating brand loyalty. Adobe Journey Optimizer (AJO) has been an indispensable tool for marketers looking to create and manage customer journeys based on individual behavior and preferences. However, as businesses scale their marketing efforts, the need for more sophisticated personalization techniques becomes a must-have. Enter large language models (LLMs), such as OpenAI’s ChatGPT, which can generate human-like text responses tailored to specific inputs, enabling marketers to create truly contextually relevant and engaging customer interactions at scale. In this post, we will explore how to effortlessly integrate LLMs into Adobe Journey Optimizer for unparalleled hyper-personalization that sets your brand apart from the competition. Use Cases & Examples of Hyper-personalized Custom

Hi @mohan_dugganab @satheeskannak @anuhya-y i want to create a condition if any data  is not present in AEP for that attribute then IF condition should work and then and vise verse else should work

Objective - To build a journey to validate activation daily for a profile and trigger email based on activation. I utilized audience qualification & enabled reentrance with wait time of 1 day so that activation is being checked each day and when activated - email would trigger. (my souce audience is such that a profile would be available everyday after refresh for 30 days) my expectation was such that each day until a profile hasn’t activated - one entry would be stored in contact history with different contact dates since profile would re-enter each day from source in journey. But while checking contact history - 8 out of 10 profiles have just single record in contact history even after re-entrance is enabled and set with wait time of 1 day. Could someone please help to explain what is going wrong here? Does re-entrance doesn’t work like that? Also, if there’s a more optimized way to achieve my objective?  @mohan_dugganab @satheeskannak&nbsp

Is it possible to set a condition to evaluate an audience at a certain future date? Is there a way to check if the current date matches a hardcoded date or the date when the audience is supposed to be evaluated in the segment? Profile data won't include future date information, which means no attribute from the profile can be used for the date condition.   The use case entails incrementally loading profile data every day. We need to prebuild the audience in advance, but the evaluation should occur in the future. This ensures that the audience evaluates profiles based on the latest data only instead of evaluating from the day the audience was built.

Hello everyone,I'm looking for guidance on Subscription List in Adobe Journey Optimizer. Specifically, I'd like to know how to:How to Query or export the list of subscribers and un-subscribers from a subscription list.How to Import new subscriber profiles into a subscription list.Any insights or examples on how to achieve these tasks would be greatly appreciated.Thank you!

Hi @arpan-garg @mohan_dugganab @satheeskannak @anuhya-y Button color is getting changed as soon as we click on the button from white to purple and it is not changing back its color do we have any solution to fix this  

Hi,I want to create Multilingual emails in Adobe Journey Optimizer? I have seen this Multilingual feature in Adobe campaign standard but unable to see this feature in AJO. Could you please help? Thanks!

Hi, We have the following python script code which we need to execute in AJO from flask import Flask, request, jsonifyapp = Flask(__name__)@2509808.route('/receive_email_copy', methods=['POST'])def receive_email_copy():    try:        # Extract data from the incoming request        data = request.json        # Process the data as needed        email_content = data.get('email_content')        recipient = data.get('recipient')        timestamp = data.get('timestamp')        # Here you can implement logic to store or utilize the email data# For demonstration purposes, we'll simply print the received dataprint("Received email content:", email_content)     &nbsp

Hi  @SatheeskannaK @dugganab @arpan-garg @akshaaga i am facing some issue in the mirror page once i click on it it is showing the error can anyone let me know why this issue is comming and how to resolve this issue  

I am trying to understand how to activate on Prospects within AJO. I have a Prospect Namespace created, Prospect Profiles created, and an Audience that includes those profiles. I assumed that I could just create a journey and use a 'Read Audience' step just like I would for a Customer Profile Audience. However, when configuring the 'Read Audience' step within the journey my Prospect Audience does not show up in the list of Audiences to select from. Is there some step I am missing? Is the a better/different way to activate on Prospects within an AJO Journey?   Prospect Audience created:  I have my prospect Namespace selected in the 'Read Audience' step: Prospect Audience is not available in 'Read Audience' step:  

When i am adding the fragment in the the HTML code it is not working but when i am adding the fragment id alone it is coming out correct  but not working in the way i am adding it  

Hi there, I have a campaign that needs to send out on every 1st & 3rd Monday, or 2nd & 4th Thurs of every month for another campaign. I came across this post: https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-questions/journey-to-send-an-email-on-quot-third-monday-quot-of-every/m-p/666390#M1781 which has suggested couple solutions, of which both seem quite hardcoded. 2nd solution seems better, but wondering if that's bulletproof? 1) in(toDateOnly(now()),[toDateOnly("2024-01-15"),toDateOnly("2024-02-19"),toDateOnly("2024-03-18"),toDateOnly("2024-04-15"),toDateOnly("2024-05-20"),toDateOnly("2024-06-17")])2) Use another condition to ensure it's the third monday by using the day part from now() function and by checking its > 14 and <=21 Are there other solutions? Thanks.

Hi @mohan_dugganab @satheeskannak  @anuhya-y @arpan-garg @ivanmi1 I have to deliver a personalized message in the email body in a scenario where I have 50 different names. Is there another approach we can use instead of IF/ELSE, or is there a method we can optimize the IF/ELSE Condition? 

Hi there, I was always under the impression that Read Audience is mainly for a one-time use, but then I came across the option and article that it can be scheduled (daily, weekly, monthly, doh!).  So just wanted to confirm a few things in case I might have misunderstood. I have a batch segment that updates daily, and if I start the journey with a "Read Audience" that is scheduled to run daily1) Will the journey execute daily?2) If I select "Incremental read", let's say if 100K customers went out yesterday, and there are 101K today (with 1K new). Only the 1K will go through the journey the next day?3) If Profile A was in segment day 1 (gets sent notification), and day 2,3 still in segment. I understand reading from documentation using "Incremental Read" the profile won't receive notification on day 2, but will they receive again in day 3? Thanks!

Hi Everyone, I would like to check if you also encounter an error when updating links/url in an email box with the live journey. Thank you in advance,