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Silvio6
Silvio6
Level 6
Nov 27, 2024 9:25 PM UTC
Solved

Custom Wait - 7 days after profile received email

Hi I'm trying to create a custom wait which should wait 7 days after the person received the "What's" email and not wait 7 days after the Open reaction.

 

 

So In my journey, after the "Open" reaction I want to add that custom wait activity.

 

Regards.

 

TylerKrause
TylerKrauseAccepted solution
Adobe Champion and User Group Leader
Nov 28, 2024 4:16 PM UTC

We have implemented a use case similar to this. You can make an audience for that specific action, and then have a different journey using a read audience that triggers daily. 

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5 replies

Silvio6
Silvio6Author
Level 6
Nov 27, 2024 11:57 PM UTC

What I mean is, I want the profile to continue the journey 7 days after receiving the email, not 7 days after the open behavior occurs.

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TylerKrause
Adobe Champion and User Group Leader
TylerKrauseAdobe Champion and User Group LeaderAccepted solution
Adobe Champion and User Group Leader
Nov 28, 2024 4:16 PM UTC

We have implemented a use case similar to this. You can make an audience for that specific action, and then have a different journey using a read audience that triggers daily. 

Translate
    Silvio6
    Silvio6Author
    Level 6
    Nov 28, 2024 9:26 PM UTC

    thanks! can you explain better you use case? You've created an audience for "opens" for an specific email id?

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    TylerKrause
    Adobe Champion and User Group Leader
    TylerKrauseAdobe Champion and User Group Leader
    Adobe Champion and User Group Leader
    Dec 1, 2024 3:57 AM UTC

    We trigger off of sends, not opens, but you should be able to do the same. 

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