Welcome to the Adobe Journey Optimizer Community! Connect with peers to ask questions, share best practices, explore release updates, and contribute ideas that shape the future of Adobe Journey Optimizer.
Recently active
Can anyone please let me know what is the difference between a draft audience and a published audience ?I created an audience in in Audience UI and saved it in draft mode without publishing it , I am able to see that this audience can be used in journeys as well the this is getting picked up for evaluation by the evaluation job.So what is that publish audience does on top of draft audience ? Thanks in advance !
I've read through documentation and the documentation at Solved: Difference between Channel (email) and Email Ident... - Adobe Experience League Community - 687008 and cannot find a precise answer for these two scenarios. Scenario 1: The List Unsubscribe Consent Level is set to Identity and an email recipient opts out. If the customer changes the email address associated with their account, does the opt out status persist after that change? Scenario 2: The List Unsubscribe Consent Level is set to Channel and an email recipient opts out. If the customer adds a new email address to their account in the future, would that email address also be opted out?
Currently in AJO email designer, dynamic content can be applied to different sections of the email creative. So perhaps there are a few variations of the main image, the variations are based on segments (if Segment 1, display content A1; if Segment 2, display content A2, if Segment 3, display content A3, if Segment 4, display content A4). A few different variations of the body text based on other segments (if Segment 1 or 2, display content B1; if Segment 3 or 4, display Content B2). So as a general ask is how do we report based on dynamic content breakdown; so ideally we want to compare at both the content level as well as the segment level. So how is Segment 1 doing as compared to Segment 2 and Segment 3 and Segment 4 in terms of opens/clicks. And how is Content A1/A2/A3/A4 doing from opens and clicks comparison perspective. So we would like to see some kind of Segment or Selection Criteria (since it could also be attribute based) + Content version both be recorded as par
Hello Community, We went live with one AJO journey in Feb-2025.In Mar-2025, the Journey was modified and Email action label name was changed. Now we are facing issue because correct Send / Click counts are not being reflected in the CJA reports. (For. ex: for every 100 emails sent, with new name we are getting 10 count and with old name we are getting 90 count) How to solve this issue and unify the metrics in CJA ?
Hi All,I am trying to follow the example for creating web channel experiencehttps://experienceleague.adobe.com/docs/journey-optimizer/using/web/create-web.html?lang=enTutorial talks about making changes in the web content using editor. And adding personalization to web page.I am able to make these changes on my web page if they are authored in AEM and WebSDK is enabled.But I also want to personalize the pages that are not authored in AEM (say in unbounce). I can make changes in the web channel in AJO Journey or campaign but upon saving the campaign i dont see the changes on the page.Do I need to add some code to my web page to use this personalization/changes done in campaign? I am unable to find any documentation for integration of AJO and nonAEM sites.Will be helpful if you can help me and/or direct me to some documentation. thanks in advance.
I am creating a query to obtain a list of emails from a dataset that is contaminated with invalid email formats, I have a query with many filters but there are many that cannot obtain the filters and when using the programmed query it generates an error. ingestion into the dataset. (Format validation for field :personalEmail.address of type: String failed. The input value is daimer100@gmail.conm and expected format was: email. Please update the field and try again.) The list of errors is quite extensive and varied, not I see it viable to do this through query filters, how else could I do this query?QUERY:WITH valid_emails AS ( SELECT uuid() AS _id, CASE WHEN identityMap['email'][0]['id'] LIKE '%_@__%.__%' AND identityMap['email'][0]['id'] ~ '^[a-zA-Z0-9.!#$%&''*+/=?^_`{|}~-]+@[a-zA-Z0-9.-]+\.[a-zA-Z]{2,4}$' -- Validación RFC2822 AND NOT (identityMap['email'][0]['id'] LIKE '%..%') -- No contiene puntos consecutivos
We are trying to collect additional send logs for each email send. Is there a way to send a unique id per email sent to a profile, and collect the same from the feedback schema for email campaigns?
What is the business case on two eligibility levels? First we put eligibility on an Offer then on a Decision where these offers are included. I am preparing for a certification that's why I would like to understand that in depth
Item Catalog - what is it about? It is like product feed? I totally get Offer Collections and Decisions. https://experienceleague.adobe.com/en/docs/journey-optimizer/using/decisioning/experience-decisioning/decision-items/catalogsCould you explain me the real use-case for that 3 items?
We got a request from a customer. Is it possible to send a message directly to customer inbox in the mobile app?
What is the business use-case for that? If multiple business units use's one sandbox in order to levarage sitched profiles however they have different email domains?
Hi all, I have seen this thread about a similar observation by fellow community members about the journeys and campaigns not reflecting the latest profile data for personalization. https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-questions/campaign-shows-old-profile-data/td-p/729630 I have also observed that the marketing and email consents are also not respected in case a customer updates their consent between the time a segment qualification is evaluated and a campaign/journey using it is executed. There is, however, a hack which works for now but might not work in future with a potential update. The hack is for journeys to add a wait step between the read audience and email execution step. The wait can be as short as a few seconds as well. This way the journey reads profile information from the profile store for personalization as well as consent checking. Referring to the older thread, was there ever a clear solution or clarification by
Could somebody explain me this answer?
When working with conditional content in emails, there is no advanced mode - you cant see the logic as code and you cant edit it like you can in expressions. It would be nice if this conditional "editor" should have a advanced mode where you could see the code and manually wright/change it like you can do with expressions. No we can just drag and drop attributes from the menu, and when that is done you cant to so much about it, not even see how the code is if you need or want to. If you want to change a condition it is not very intuitive how to do that, since you cant access the library of conditions easily.
I created three channels those are content card, web and code , but in journey actions settings those are not listed out , if anyone come across this situation please let me know Waited almost 18hrs still not appearingThose are listed out in campaigns configurations
Please join the Stensul and AJO teams for an exclusive networking event to connect with industry leaders, explore powerful integrations, and enjoy a night of great vibes! RSVP here!Details: Date: Tuesday, March 18Time: 7:00 PM - 9:00 PM PT. Before the party starts, swing by the Adobe booth in the Community Pavilion for an exclusive demo from 6:00 - 7:00 PM PT. Location: The Oak Room Whiskey & Tequila bar is in The Rockhouse, just a short walk from the expo hall. The Rockhouse is on the second floor of the Grand Canal Shoppes in The Venetian Resort.Don't forget to RSVP! As an official Adobe partner, Stensul integrates seamlessly with Adobe Journey Optimizer, Adobe GenStudio for Performance Marketing, Workfront, Marketo, Campaign, Adobe Experience Manager and more. Can't make Tuesday night? Stensul is hosting other events, dinners, and activations throughout the week! Check out the full lineup here!
Hi there, We are trying to create multiple offers using APIs. For that, we are looking for the API guardrails of the Decision Management API. If anyone knows about the Decision Management API guardrails, could you please provide the details? Thanks in advance!
Hi Team, How to build the one email per day to individual customer criteria or logic. Please suggest, Thank you.
Hi,We have a journey where we are sending out emails. In CJA report we saw some 'messageExecutionError'. I went through existing questions highlighting same issue but couldnt find much description on what could be the cause, queries to check the details, or fixes. Any suggestions/advice is much appreciated Update : I dived a bit and found that the executionErrorCode to be 'kafkaError' and in some places actionExecutionError was blank. I didnt even find any relevant adobe documentation detailing the issue
June 2023 release notes Check out what's new, improved, and fixed in the latest Adobe Journey Optimizer product release update: Release Notes API-triggered campaigns for marketing use cases You can now use APIs to trigger marketing campaigns in Adobe Journey Optimizer from an external system. Until this release, API-triggered campaigns capability was covering various operational and transactional messaging needs like password resets or OTP token, but could not be used to create marketing campaigns. Available channels for API-triggered campaigns are: Email, SMS and Push messages. Please find the details around the improvements included in this release here: Latest Release Feel free to reach out in case you have any questions and/or feedback through the below comment section.
I need some help with exporting the final segmentation results from a journey I've built in Adobe Journey Optimizer (AJO) to a CSV file. This journey incorporates audience conditions and exclusions to precisely target the desired segment, fulfilling specific business requirements. However, I'm encountering difficulty in exporting this final, refined segmentation as a CSV file and delivering it to an SFTP server. I know Direct Mail can do something similar for campaigns, but this is a journey, not a campaign. Any tips or tricks would be awesome!! Thank you!
When working with conditional content in emails it hard to find and change your existing conditions. You need to go into a email and use the conditional content feature to be able to see the list over all conditions been created. This list/library of conditions could have been accessible through the menu. Then you could se all, and you could open and change them directly without going trough a existing email that only can be accessed in a Journey. Selecting a condition to use in a variant of a ex a email module is intuitive and works fine, it is the overview over what you have already created before, and how to make changes to them that is hard, and little intuitive.
Hi, I'm looking for a way to configure AJO so that messages will not be sent outside of certain 'office' hours. Is there a global setting (like a typology rule)? or if not does anyone have code that can be used in a journey? thanks a tonMarc
I have a simple streaming audience defined as: when ingest new records that meet the criteria it dos not realize em instantly or even near instantly.All realized profiles are after a long time.the wait tilme between two events is just 1.Can you help me or someone explain how it should be triggered mybe ?
Sometimes it happens that the error information includes only "There is an error" or "Runtime error" - to fix it ...it would be really great to have more or bether ALL information about the error - the line where it happens and why it happens!Next time when the issue happens, i will make a screen shot and update this idea.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
