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TruistMichelle
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March 20, 2025
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List Unsubscribe Consent Level persistence

  • March 20, 2025
  • 1 reply
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I've read through documentation and the documentation at Solved: Difference between Channel (email) and Email Ident... - Adobe Experience League Community - 687008 and cannot find a precise answer for these two scenarios.

 

Scenario 1: The List Unsubscribe Consent Level is set to Identity and an email recipient opts out. If the customer changes the email address associated with their account, does the opt out status persist after that change? 

 

Scenario 2: The List Unsubscribe Consent Level is set to Channel and an email recipient opts out. If the customer adds a new email address to their account in the future, would that email address also be opted out?

 

 

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Best answer by DavidKangni

@truistmichelle 

 

Scenario 1: The List Unsubscribe Consent Level is set to Identity and an email recipient opts out. If the customer changes the email address associated with their account, does the opt out status persist after that change? 

[David]: the opt out doesn't persist as it's linked to this email address. The customer will receive emails on the newly added address.

 

Scenario 2: The List Unsubscribe Consent Level is set to Channel and an email recipient opts out. If the customer adds a new email address to their account in the future, would that email address also be opted out?

[David]: yes the 2nd email address will not receive the email as the opt-out is at the channel level. The customer will not receive the email.

 

 

Thanks,

David

1 reply

DavidKangni
Community Advisor
DavidKangniCommunity AdvisorAccepted solution
Community Advisor
March 21, 2025

@truistmichelle 

 

Scenario 1: The List Unsubscribe Consent Level is set to Identity and an email recipient opts out. If the customer changes the email address associated with their account, does the opt out status persist after that change? 

[David]: the opt out doesn't persist as it's linked to this email address. The customer will receive emails on the newly added address.

 

Scenario 2: The List Unsubscribe Consent Level is set to Channel and an email recipient opts out. If the customer adds a new email address to their account in the future, would that email address also be opted out?

[David]: yes the 2nd email address will not receive the email as the opt-out is at the channel level. The customer will not receive the email.

 

 

Thanks,

David

David Kangni
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