Email Journey Error : 'messageExecutionError', 'kafkaError', blank errors | Community
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A
AGoodDoc
Level 2
March 12, 2025
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Email Journey Error : 'messageExecutionError', 'kafkaError', blank errors

  • March 12, 2025
  • 2 replies
  • 578 views

Hi,

We have a journey where we are sending out emails. In CJA report we saw some 'messageExecutionError'. I went through existing questions highlighting same issue but couldnt find much description on what could be the cause, queries to check the details, or fixes. 

 

Any suggestions/advice is much appreciated

 

Update : I dived a bit and found that the executionErrorCode to be 'kafkaError' and in some places actionExecutionError was blank. 

 

I didnt even find any relevant adobe documentation detailing the issue

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Best answer by Manoj_Kumar

@agooddoc  Looks like a product issue. The messages were forwarded to Kafka for queuing but couldn't be processed. I would suggest creating a support ticket to get more details on this.

 

2 replies

KotiSyamala
KotiSyamala
Level 5
March 12, 2025

Query the "Journey Step Events" dataset to see what happened and what caused the error.

A
AGoodDocAuthor
Level 2
March 12, 2025

I did so, but only found below errors: 'messageExecutionError', 'kafkaError', and few blank entries

Manoj_Kumar
Community Advisor
Manoj_KumarCommunity AdvisorAccepted solution
Community Advisor
March 13, 2025

@agooddoc  Looks like a product issue. The messages were forwarded to Kafka for queuing but couldn't be processed. I would suggest creating a support ticket to get more details on this.

 

Manoj  | https://themartech.pro
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