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We are trying to get a rough estimate for training for setting up ajo, would anyone be able to provide their experience with how long it took their team to do training and then how long implementation took?
Hi, I’m running into an issue with conditional content and could use some input or best practices. Right now, I have the default variant set as an empty text box — the goal being that if a user doesn’t meet any of the audience/condition criteria, it renders without additional copy. However, when I test it, there’s still extra spacing showing up where that content block is. The empty text box has no padding or margin, but it’s still leaving a noticeable gap. Has anyone experienced this or found a good workaround? Thanks in advance!
We're currently testing the Business Rules functionality in Adobe Journey Optimizer, specifically focusing on frequency capping. For example, we've configured a business rule to limit a customer to 1 email per week. In our test journey, we attempt to send 4 emails total—2 scheduled for this week and 2 for next week. Our hypothesis is that AJO should enforce the cap by delivering only 1 email this week, and then 1 email next week, holding back the others accordingly. While we do see some emails being suppressed by the cap, the behavior is not consistent or predictable, which makes it difficult to understand and trust the enforcement logic. We used the experience league documentation for reference. We submitted an inquiry to Adobe Support, but so far, we haven’t received a conclusive explanation or guidance that enables us to move forward with confidence. This issue is currently blocking the delivery of a key business feature, and we’re reaching out to the community f
How the sendout is done do WhatsApp through Sinch - using Custom Actions?
It would be a great feature in journey design, if read audience based journeys can be scheduled at different dates. Basically schedule follows a irregular pattern. Journey could be triggered on 11th of Jan, 17th of Feb, 25th of Mar, 15th of Apr and so on. We understand one can use business events to trigger the journeys at different dates OR use a time condition journey. But it will be a cool feature to configure different dates in the journey.
Hi All, Scenario:We are getting a transaction from external source system against which a AJO message will be dispatched and we need to send the engagement data back to the source. Dummy sample data from external system:For better reconciliation, we want to understand if we could store the "external system id" against the AJO message dispatch details.
Currently a decision needs to be defined per Placement, even if for many Placements you want to apply the same decision. It should be possible to define a decision (Offer collection, eligibility, ranking method) as a re-usable object that can be linked to multiple Placements. If you change the decision, automatically the changes will apply for all the locations it is linked to.
Description:Currently we have a business team that send our customers email from a unique email address (1:1) so that it's more personal to have the sender email address with their contact name instead of a generic email address. That said on a team of 16, this requires 16 channel surface and therefore 16 emails. The signature in the email can be made dynamic, but the inability to change the sending email address makes for a lot of extra work. This is possible in other ESP. Why is this feature important to you: - Reduce workload on team How would you like the feature to work:Allow the sending email address to be dynamic based on a variable in the customers profile. For instance we have a SalesRep ID associated on the customer profile, this should dictate what email address is used. Current Behaviour -- Not possible. Require 16 separate email nodes in every email send when all the versions are the same.
When starting to use Fragments to build and create emails the amount of fragments is increasing rapidly, and it is getting hard to have the overview. Especially when several business units is using the same Sandbox and different Fragments is been used in different situations and in different units.To keep a clean and a good organized way of working, a folder structure would have been nice to have - for the email fragments. Be able to have a folder hihierarchy with f ex country or business unit as top level and content categories as level 2 and so on. It would then be easier to have control over what is what what of all the fragments that is been created.
Description - One-off Journey status behavior Why is this feature important to you - This way we will maintain the total amount of journeys live reduced cause usually users forget to stop it or close it and that causes to reach the limit of the total live journeys. Also, when working on the same platform with multiple agencies, we cant control other journeys created by other agencies. Thats why its important How would you like the feature to work - When activating one-off journeys, there could be an automated way to change the status to close to new entrances or completed as there is in campaignsCurrent Behaviour - One-off journeys stay live and you need to manually stop or close them
In most cases when working with batched data we also need to be more close to real time. Both the bach and streaming audiences has a threshold when it comes to number of active and live audiences. Rules can in many cases replace the way we use audiences, and with not the some threshold rules. But today we are not able to use event data in this rules. If we f ex in a computed attribute could use event data and not just Attributes we could create rules instead of using streaming segments - that has limitations in the systems.
As a company that uses the Journey Optimizer our editor has to test and controll their campaigns and journeys. Therefor they need testusers with several different attributes.At this moment they has to contact a developer to create all this testuser via API call - not the best way. We need an UI /GUI to do this at every level where this accounts are needed.
Description: A function to test the best time to send out campaigns. Why is this feature important to you: be relevant for the customer and get higher open and click rates. Also, to improve the email sender's reputation. How would you like the feature to work: a function to divide the audience and send the e-mail at 2 or 3 different times/ days. The test will be sent out to a small part of the audience, the winner will be sent out to the rest of the audience. Current Behaviour: no functionality to test different times or days to send an email.
Hello all, So I'm creating a Journey that's using a Unitary event to start the Journey. Once the Journey starts, there's a 2 day wait and then I need to run a condition activity to confirm if the profile has consent to send an email. When trying to configure the condition - it only maps to the Prospect schema. Wondering if this is something that OOTB, or can it be changed so I can access the Core profile table?
How can the Audience in AJO can be tested, whether the records qualifying in the Audience are as expected. The initial read Audiences are ignored while using test mode of the journey. One of the approach to verify the records is by querying the Profile snapshot and compare the count with Audience. This doesn't seems to be a convincing approach for QA/Testing Team. What could be the another way for it?
The possibility to use Variables in Fragments create and flexible opportunities. But it is not so user friendly that you need to know or remember the name of the variable. If this names could be picked from a dropdown list it would be much easier to use for the email creators. Just changing the variable and then the content for that variable. No it is hard to and difficult to use for a "normal" front end user because you dont know what to wright into that field to get it to work.
Hi Team, While i am open the fragment i am getting below error please any one help how to resolve this issue?
Hi Team, We have a use case where we need to retrieve and store the node ID and name of a specific activity within an AJO journey in a variable. While we understand that journey properties allow access to these details for the current and previous activities, our requirement is for a different node that is neither the current nor the previous one. Later, we intend to use this variable as a request parameter within a custom action. However, we want to achieve this without making an API call to store the node details in the variable. Additionally, could you please confirm if there is a way to directly retrieve the node details within the custom action without using variables? Best regards,Richa Chaubey
To be able in a easy way to use different sender e-mail addresses it would be nice if it where possible to pick a address from a pre defined list of legible addresses. If you want to have a B2C address and a B2B address and maybe you would like to have different addresses used for different tings like: sales emails, support emails, sales campaigns, Newsletters, webinars or transactional emails, you would today need to create a own surface to be able to do that. If all addresses was able to pick from a dropdown list when creating a email that has been a better work flow.
Do we need to enable profile in the Event Schema to use it as a Contextual Attribute in a journey ?
Hi! Client created an email transactional-type campaign, and during configuration, if "Create New Profile" is not selected, the system throws an error saying the profile doesn’t exist if the profile does not exists in AEP/AJO. Questions: . Is it possible to send emails without having a profile created and not clicking on "Create New Profile"?. If not, we need the ability to mask or hash the email address for specific use cases where the email is considered sensitive or secure. Currently, in Adobe Campaign Standard, transactional events of this type only send the email to the provided address without creating a profile. We need to replicate this same behavior in AJO. Thanks
We need to use the URL in the SMS messages,1. If we use normal URL then it is not getting tracked in CDP.2. If we use Shorten URL then it gets tracked but the limitation here is that the URL will get expire in 15 days as mentioned in the document. Any solution on this ? Thanks in Advance!
Hi There, We have multiple journey chains for various touchpoints, based on the audience profiles we've defined. Each profile could qualify for multiple touchpoints across different journeys, or within the same journey. The scope of our marketing strategy is to ensure that each profile only receives one communication per day, whether it's within the same journey or across different journeys. I know we have capping frequency rules that can be employed, but please confirm if this approach is on the right trackThank you.
Team,Can we leverage the OOTB Adobe Journey Optimizer Dataset "AJO Message Feedback Event Dataset" to create custom fields for data storage.My requirement is to create store custom values in OOTB schema and leverage them at the time of personalization. The way we utilize broadloag schema in Adobe Campaign using target mapping.
The conditional content feature is a strong and must wanted feature in the email designer. But it has some limitations when it comes to usability. We would like to be able to see the actual conditional code somewhere - like a button when you have the open the inline menu with the conditional content choice. The only way to see and access that code "wrapped" around a email module is to close the template, go back, open it - and in the preview before editing you can actual see the code. This code should have been possible to se, even edit in an advanced mode like with expressions, in a own window when working with the content inside an open template. This is especially important if you want to place your logic inside the HTML code, inside the email module you self, and not on the whole block. The you might need to code this your self.
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