Adobe Journey Optimizer

Hi there, I’m currently creating a few offers for our client and wanted to clarify the difference between Rules and Audience.If you could explain the key differences with some examples, particularly highlighting situations where one would be more appropriate than the other, it would be really helpful. Looking forward to your insights! 

Hello Journey Optimizer Community, We’d love to hear from you! Your experience and feedback matter to us, and we’re inviting you to participate in the Adobe Journey Optimizer Adoption Survey to help make your Journey Optimizer experience even better for you. Whether you’ve been using Journey Optimizer for a while or are just getting started, your insights will help us refine and improve our offerings in ways that truly benefit you.The survey is quick and straightforward, but its impact will be significant.   Take the Survey – click Survey Link   Why Share Your Feedback? Make an Impact: Your feedback directly shapes the future of our products. Voice Your Thoughts: Share your honest opinions, suggestions, and concerns. Be Heard: We're here to listen and act on your input. Thank you in advance for sharing your valuable thoughts and for being an integral part of our community. Together, we can enhance the Journey Optimizer experience for everyone.

We are trying to do a replace of an empty attribute in the client profile with N/A in a custom action in a journey.  We tried replace and replaceAll but neither gave us the solution we needed.REPLACEconcat(concat(concat(concat(concat(concat(concat(concat(concat(concat(concat(concat(replace(#{ExperiencePlatform.ProfileFieldGroup.profile.person.name.firstName},'','NA'), ' '), replace(#{ExperiencePlatform.ProfileFieldGroup.profile.person.name.lastName},'', 'NA') )        , ' is customer since ' )        , replace(toString(#{ExperiencePlatform.ProfileFieldGroup.profile.customerSinceDate}),'','NA'))        , ' has home at ')        , replace(#{ExperiencePlatform.ProfileFieldGroup.profile..homeName}, '', 'NA'))        , ' has potential total assets of ')        , replace(toString(#{ExperiencePlatform.ProfileFieldGroup.profile.TotalAssetAmount}), '', 'NA'))   

Help please. Trying to use the following Code in Query Services and keep getting an error: SELECT _*******.enrichmentData.category AS CATEGORY,_********.enrichmentData.enrichmentValue AS enrichmentValue,count(1) eventCountFROM dataset_aep_profileenrichmentWHERE _*******.enrichmentData.enrichmentType LIKE ('brands')GROUP BY _******.enrichmentData.category,_******.enrichmentData.enrichmentValue The error I get is:Reason: [[DATATYPE_MISMATCH.UNEXPECTED_INPUT_TYPE] Cannot resolve "_******.enrichmentdata.enrichmenttype LIKE brands" due to data type mismatch: Parameter 1 requires the "STRING" type, however "_******.enrichmentdata.enrichmenttype" has the type "ARRAY<STRING>".; I've tried every variation I can think - please help. 

Hi All,  I want to utilize Offer start date and Offer end date in representation as dynamic content  inside the HTML. Is this possible ? if any one knows the syntax that will really help. Thanks in advance,

Hello, I would like to show a banner for a client's birthday.So for example, I would like to show a banner in the app of my company to a client which birthdate is 31/01 (we don't have the year of the birthday but we don't care about the year).And he needs to see the banner until 02/02 23h59.So during 3 days. Do you know how to do that in an audience or in a journey ? As I don't know how to filter on my variable Startdate and Enddate. In the first column is the Actor ID but I know in Adobe, we use Cloud ID, in the second column it's the offer ID. NS_IDACT_265ACTRTE_OFFLILY_265IUS1STARTDATEENDDATE955999967CoWe00000231-0102-02

Is it possible to use the same IP addresses across two email platforms. We would like to test Email Delivery in AJO while still using SFMC. Looking for a way to avoid IP Warming. We already have a custom action sending email send trigger to SFMC.

Hi Team, I had successfully completed one DM campaign but it's failed without file exported with the following error: Error reasonAn-error-has-occurred-when-exporting-data-to-the-destination.-Unable-to-perform-the-data-export-with-the-parameters-flowId-AJO-b235a143-3426-43e7-8af7-1699b9fd998f-segmentId-abnmemberid-3877c86b-d40a-4fb1-8c35-9fc83459597f-flowRunId-not-set.-The-error-message-returned-by-the-destination-is-10--. can you please help me out what's the exact error I can troubleshoot. Thanks in advance!!

How to fix this error in Adobe Journey Optimizer

Hi There, I created the schema with individual class selected and picked the corresponding field groups for first name and last name, city and state etc. Also composed with sign-up date of customers under tenant object. meanwhile, turned up the profile toggle for real time customer profile. moreover, I ingested the data using data source option after correctly mapping the source data to targeted dataset with no errors and after clicking preview the dataset option where I can see my data is correctly populated and showed up. However, when I navigated to audience menu were selecting segmentation definition to compose it with relative fields I drag and drop to segment builder canvas, then I clicked on view the profile button to see how many of profile is met with the condition which is 0%, even with one simple value, still not anything coming up. my question is why I am not able to see the profile. what's the step I incorrectly configured? Thanks a lot. 

Hi, I created a sample journey, attached the screen, for "web channal" action am getting errors, not sure what it means. Web channal config:I also get below error when i try to "Edit Content", and debugger is active.  Thanks

My team (5+ people) has been experiencing issues with copying a journey and it causing an error. So it's not just one user with a connection issue.    We have been working on a journey for multiple days, only to have the email nodes suddenly lose all the HTML code within them to force a rebuild of the emails.   We have copied a journey and the email nodes are copied also but the content in them is blank.     Is this unique to our instance of AJO?  Are there best practice steps our team should be adopting to avoid these issues.   We've notice this more in the past month.  We are discussing making backups of everything because we've had this disappear on the day we were to deploy campaigns.   Teams have noticed this while on a MS Teams call with colleagues, which also points to stable connectivity.   Is this a known issue? Or are there preferred/best practice steps/sequences when copying a journey that must b

Is it possible to test email content in one node in journeys or we need to use Condition node and split the users manually?

Please join me in congratulating our Journey Optimizer Community member of the year 2024: @satheeskannak   

Hi team,Flexibility of scheduling email deployment as per customer profile location?if any OOTB function available for achieve this? if yes  please explain step by step how to configure.

Hi Team,  I am facing the following Alerts as :  "The selected audience has not been evaluated yet. The audience must be evaluated before a campaign can be activated" I have audience defined with no issue and it's the batch evaluation segment. I do not know what's wrong with the audience I added to DM. please advise.  

Hello Community,I have the following questions regarding discarded profiles that are logged in the Journey Step Event dataset/schema:How can I obtain detailed information about why a profile was discarded? We have the eventType(has Reason shortform) in the schema under serviceEvent.stateMachine and serviceEvent.dispatcher, but I'm having trouble understanding the reasons.What is the difference between the serviceEvent.stateMachine and serviceEvent.dispatcher objects in the Journey Step Event dataset/schema?Once an event hits AEP and is eligible to enter the Journey but somehow gets discarded, how can I capture that information and send it back to a third-party platform to retrigger? The Journey Step Event only contains the Profile ID, so how can I identify the specific event associated with that profile?

I noticed that, unlike emails, there isn't an option to add Offer Decisioning in Web Campaigns. Could you please explain how web campaigns with offer decisioning are configured in AJO?I am aware of a document available for configuration via Web SDK, but I would like to understand how offer decisioning can be implemented specifically for web pages. Thank you.  

Hi Community, I have to move almost 140 fragments from one env. to another. Is there any way I can select all of them instead of adding it one by one in the package? Thanks,Akram Husain

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Is it possible to put custom font into email content template or its only possible with html template?

Hi I want to send the whole list of emails of a profile to Slack I've tried this:  no errors there but I have this error within the journey   what am I doing wrong? Thanks

Please find the below script which is not working whereas the code seems proper {% let age1=0 %}{% let datedifference = dateDiff(toDateTimeOnly(currentTimeInMillis()), toDateTimeOnly(profile.person.birthDate))%}{% let age1 = absolute(toInt(roundUp(datedifference/365)))%}{%#if age1=20.0 or age1=30.0 or age1=40.0 or age1=50.0 %} {"content_id": "content1","param1": "{%= titleCase(profile.person.name.firstName)%}","param2": "{{age1}}"}{%else %} {"content_id": "content2","param1": "{{age1}}"} {%/if%}

Any hints how to make it work?1. Tried both private / corporate computer2. Different browsers - Chrome / Mozilla3. Extension also does not help  Reviews of the extension: 

Hi, I have a journey like this:I have allow re-entrance active with a 10 seconds re-entrance wait period. I'd like to know if a person can enter the journey twice before finishing the whole journey. For example, my behavior trigger the AJO journey but I'm stucked in the wait activity (24 hours). What if after initial trigger I trigger the same journey again? Do I enter the journey even if my first behavior didn't finish the whole journey? Is this possible to have same profile twice flowing the journey? Thanks.