Adobe Journey Optimizer

Hi there,I have a use case and that's to run like this: Entry Audience > Wait for 14 hours > send comms at 7:30am (taking into consideration of Daylight saving in Australia). Just wanted to check if there's any potential gaps if I build the journey as per below with screenshot attached? Note: in Journey Properties, I have set the Time zone to be Australia/Sydney.Entry Audience > Wait activity under Orchestration > Condition ... Time condition Type under Orchestration ... Define by Hour ... Start Time: 0730 | End Time: 0745 > send comms. Thanks,Amanda

Have you ever implemented any personalization scenarios in chat bot using AJO? Do you have any hints?

Hello all! I'm trying to see if I can update an array type attribute using an unitary event's context attribute within the journey using 'Update profile' action but the attribute is disabled. Is it not supported? I couldn't find any information specific to it in the Adobe docs so checking here.     Thanks in advance!

Agile Workflows for Personalized Content at Scale Recording URL: Agile Workflows for Personalized Content at Scale  Event Details Join us for an exciting Experience League LIVE session where we dive into the future of omnichannel customer engagement! Discover how to overcome the challenges of siloed, slow, and rigid content creation and activation workflows with the power of Adobe's innovative tools. In this session, we will showcase how Adobe Journey Optimizer (AJO) seamlessly integrates with Adobe Express and GenStudio for Performance Marketing. Learn how these tools bring unparalleled flexibility, collaboration, and AI-powered creativity to your marketing workflows. Whether your teams are authoring content directly in AJO, brainstorming with GenStudio for Performance Marketing, or building assets in Express, this session will demonstrate how Adobe's solutions adapt to and accelerate your content workflows, helping you bring campaigns to life faster than ever befor

I get this message when I try to publish a landing page:"Landing page publication failed. No pages found to validate within this landing page."I dont understand what this means. It it just because I cant see it before it is rendered from a email, or it is actually an error?

Hi Team, We have observed in one of our journey email clicks data all the email links and social links have the same number of unique clicks over a period of 1 month (PFA data). What could be the reason behind this ? or is it a glitch ?

In FAC if there are two audiences, and AJO requires reading attributes from each FAC audience . Currently AJO has limitation of reading one audience per journey. Thinking of creating master audience in FAC which combines both FAC audiences into single. Are there any better approaches to handle this in FAC level or AJO level ? Does AJO provide ability to combine multiple FAC audiences into to single audience in order to read their attributes

Join the Adobe Champion Program and become a part of a global community of passionate product experts who are driving thought leadership and innovation!     Adobe Journey Optimizer Champion Applications are open through June 10!   Program BenefitsThe Adobe Champion Program provides a unique opportunity for expert Adobe Experience Platform (Adobe Journey Optimizer B2C and Real-Time CDP) practitioners to:1) Accelerate their personal and professional growth by collaborating with fellow Adobe Experience Platform (Adobe Journey Optimizer B2C and Real-Time CDP) experts and Adobe product and engineering leaders;2) Share their product expertise and best practices with the broader Adobe Experience Platform (Adobe Journey Optimizer B2C and Real-Time CDP) community; and3) Engage in exclusive speaking, content creation, thought leadership opportunities to showcase your expertise.   Program MissionAdobe Champions enhance the Adobe Experience Platform (Adobe J

We are using an image map to define different areas of an image that link to different URLs. However, in our AJO email template, these URLs are not being tracked. Does AJO support tracking for image map links in emails?

Hello,Can we add the UTM Parameter utm_content to a URL of  a particular email instead of adding it to the Channel Surface, since I want the above UTM Parameter to appear in the URL where I have added this parameter?

Hi Team, For a journey consisting multiple emails we are observing that on a particular day we are seeing a significant bump in number of clicks in email, but followed by no clicks for next 4-5 days. The profiles enter journey on a daily basis so it should not be happening, we should be observing certain number of clicks everyday. Can you please guide on what could be the reason. Thanks

Hello,  I have a client that has 100K unique (1x use only) Coupon Codes to 100K profiles. We only want to append 1 unique coupon code  to a profile. No 1 coupon code should exist across more than 1 profile; it should be a 1:1 append.  How can I accomplish this in AJO since they don't have a Coupon Management component?  Please advise

Hi! Is it possible to set up alerts in AJO for the following cases? 1. When we reach a certain number of sends for an specific campaign2. When we hit a threshold of errors for an specific campaign?3.If no messages were sent in the last 15 minutes for an specific campaign? If not natively supported, what’s the best workaround? Query Service? API monitoring? Any suggestions are welcome. Thanks.

Is there anyway I can check and remove a profile from an Audience once it has completed 30 days as part of that audience ?Example - Profile X qualified in Audience A on 1st May, we want it to be removed from that Audience on 31st May. Which attribute and logic shall we use for the same ?

Hi Folks, I have created few profiles in AEP with time-zone field added with respective different country details as  following,Asia/KolkataAsia/JakartaAsia/Riyadh 1st Scenario - Created the journey with segment followed by Email activity. The journey scheduled to run at 10 AM with default time-zone provided as IST time. The journey triggers all the emails at same time whereas I am expecting the emails to be received depend on Profile Time-Zone. 2nd Scenario - Created two different journeys with Segment, followed Wait activity with following expression conditions and Email activity,- toDateTimeOnly(setHours(nowWithDelta(0, "hours"), 13))- setHours(toDateTimeOnly(toDateOnly(now())), 13) Expected the emails to be received by profile in their own time-zone but received the emails as per the Journey defined time-zone. Is there any issue with time-zone values ? Kindly advice. Thanks in Advance! 

Hi there,Can you let me know what expression I can use to show only the last 4 digits of accountnumber in one of the fields in Custom Action (under Actions in Journey Builder)?I tried this but throwing me errors saying i cannot use the character '-' like this because it is a keyword of the language. I tried adding double and single quotes to wrap -4 but no luck either. substr(toString(#{headfield.at(0).accountNumber}), (length(toString(#{headfieldat(0).accountNumber})) - 4), 4) Thanks!

In documentations there is a sentence: In this example, we want to restrict profiles from entering more than “5” journeys in a month. This means that profile can enter only 5 unique journeys in a month but it can enter specific journey multiple times but its set up in the journey itself? https://experienceleague.adobe.com/en/docs/journey-optimizer/using/conflict-prioritization/journey-capping 

May' 25 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Adobe Experience Manager Content fragment integration: With the integration of Adobe Experience Manager and Adobe Journey Optimizer, you can now effortlessly use Adobe Experience Manager Content Fragments within your Journey Optimizer content. This seamless connection makes it easier to access and use your AEM content directly in Journey Optimizer. Previously available for a limited set of organizations (LA), this capability is now GA with the following enhancement: Define placeholders and map personalization values within the fragment signature using the Editor mode. Adobe Experience Manager Dynamic media integration: Dynamic media assets are now directly available and accessible in Journey Optimizer. This integration enables you to: Centrally manage assets with real-time updates. Modify your assets settings suc

In Adobe Journey Optimizer (AJO), I'm defining an audience using a rule where:registration_date <= expect_date - 3 months. The format of the registration_date is:2025-03-10T14:43:57Zand the format of the expect_date is:2025-06-03T00:00:00Z.This means that expect_date - 3 months evaluates to approximately:2025-03-03T00:00:00Z.Since 2025-03-10T14:43:57Z is after 2025-03-03T00:00:00Z, the profile should not meet the condition and should be excluded from the audience.However, in practice, this profile is still included in the audience. could you please advise why AJO behaves like that.   

I’m trying to use the Journey Optimizer REST API to update custom profile attributes, but my payload returns a 200 OK while no changes are applied. Has anyone faced this, and what is the correct endpoint and JSON structure to successfully sync profile data?

Hi Team,I’m experiencing an issue with in-app messaging in AJO on iOS devices.I can see that screen_view event is reliably fired every time the login page is displayed, and I can see these events & logs in Assurance.However, the in-app message only appears intermittently.This issue seems to be specific to iOS, as it works as expected on Android.Has anyone faced a similar issue or have suggestions for troubleshooting iOS-specific problems?Are there known limitations or additional configurations required for iOS (such as WKWebView, privacy settings, or SDK initialization order) that could cause intermittent in-app message display, even when events are tracked correctly?ThanksAJODev

We have a journey where we want to include the last transaction date in the payload from timeseries schema that we sent via custom action. We use the following function to pull the last transaction date, (#{ExperiencePlatform.testFieldGroup.profile.timeSeriesEvents.last().abcCorp.transaction.transactionDate}) But when we see the resulting data it's not pulling the date and always returning nothing. This is happening with all of the fields within timeseries schema. Is there any other way to get the value from timeseries data within advanced expression while we use custom action?

AJO - Can custom actions be used in Campaigns as well, (not only in Journeys)? If so how to add a custom action to a Campaign?I have custom actions already created, which are currently used in a Journey. I am wondering whether I can use these custom actions in a Campaign. Please let me know, thanks, Zoe

In AJO, how can I ingest and process millions of streaming events per hour for profile enrichment and split-criteria evaluation - while preserving sub-second decision latency and avoiding backpressure or throttling?