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Michael_Soprano
Level 10
May 25, 2025
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Journey Entry Capping questions

  • May 25, 2025
  • 1 reply
  • 338 views

In documentations there is a sentence: 

In this example, we want to restrict profiles from entering more than “5” journeys in a month.

 

This means that profile can enter only 5 unique journeys in a month but it can enter specific journey multiple times but its set up in the journey itself?

 

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/conflict-prioritization/journey-capping

 

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Best answer by Anuhya-Y

@michael_soprano 

Entry capping is defined as limiting the number of journey entries over a given period for a profile. The example you mentioned, restricting profiles from entering more than “5” journeys in a month, is setting the maximum number of entries to 5 within a month duration. This means that the cap is based on the total count of entries a profile makes into ANY journey that has this specific capping rule set applied to it. It is not limited to 5 unique journeys.

1 reply

Anuhya-Y
Community Advisor
Anuhya-YCommunity AdvisorAccepted solution
Community Advisor
May 26, 2025

@michael_soprano 

Entry capping is defined as limiting the number of journey entries over a given period for a profile. The example you mentioned, restricting profiles from entering more than “5” journeys in a month, is setting the maximum number of entries to 5 within a month duration. This means that the cap is based on the total count of entries a profile makes into ANY journey that has this specific capping rule set applied to it. It is not limited to 5 unique journeys.