Adobe Journey Optimizer

1. Through Adobe servers? 2. Configure Your own email provider (SendGrid, Mailgun), however is it possible to send email directly from AJO campaigns / email node in journey? Or I need to configure Custom Action?

Is it possible to have AJO B2B and B2C on one sandbox?

Complicated one so I will try and explain.  I have a core customer schema which has the primary identity representing an individual.  Each customer can have multiple accounts so there is another identity field on that schema Account ID.  There are several other schemas with account information, all of these have the Account ID as the primary identity on the schema and all use the same Account ID Identity Namespace.  Based on my understanding the various data on those tables make up the profile fragments that I can then use to create an audience, however when I try and build a rule it is not selecting the profile for all of the available values. Ex. Customer X has Customer ID ABC on core customer schema he also has AccountID's 123, 456 and 789 on the same schema.  Account Info Schema has Account ID as the primary identity for that schema and Customer X has 3 rows, one for each account.  This schema has a field "Account Type" and each account has a diff

We're attempting to pass a complex array of objects. Everything works fine in the preview, and we're able to send proofs successfully. The object is defined at the content template level and utilized in a fragment to render the object details, which also works perfectly. However, we're encountering an issue when trying to publish the email fragment. The error message indicates that the fragment is malformed.

April' 25 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Journey metrics: Journey metrics are now available, allowing you to measure the impact of your activities across the key metrics of your business and to provide clearer insights into your performance. Please find the detailed information around the new capabilities and improvements here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.

Hi,The client launched an API triggered push campaign in production, but the push notifications are not being sent due to a "PushNoValidTokenFoundForApps" error. The same campaign was previously published in the development environment and worked without issues.Has anyone encountered a similar situation? Here the profile, which was created correctly: And here the event  Thanks!

Hi, Is there a way to import HTML templates from AEM to AJO under content template section. Any suggestions/references to documentation would be greatly appreciated

All, I just need help on how I can run an query on an Audience I created, but I want to use Query Service so I can confirm some values from the Audience. I've run queries on the datasets using a Journey Action ID to get Tracking/Message feedback information, but I don't see any documentation on how to run this type of query on an actual audience.  Please advise. 

Hi everyone! Discover a goldmine of Journey Optimizer insights and resources at Adobe Summit 2025 with our comprehensive guide to all Adobe Journey Optimizer sessions and labs. Whether you're a seasoned user or exploring Adobe Journey Optimizer, this post is your key to navigating Summit's content.   Session/Labs Recording Speakers Date & Time Solutions Transitioning to Customer-Centric Multichannel Engagement Experiences [S523] Jose Luis Mendoza, Martech Manager, Interbank Michael Stranapede, Enterprise Architect, Adobe Tuesday, Mar 18 | 1:00 PM - 2:00 PM PDT Adobe Journey Optimizer, Adobe Analytics, Adobe Real-Time CDP AMP Drives High-Impact Cross-Channel Journeys with Adobe Journey Optimizer [OS532] Bonnie Thorne,  , Head of Digital and Customer, AMP Sylvia Lam, Marketing Automation Manager, AMP Bank Tuesday, Mar 18 | 2:00 PM - 2:30 PM PDT Adobe Journey Optimizer   AI-Driven Excellence: How AI Assistant Transforms Cust

Hi Journey Optimizer Community,    We’ve pulled together a curated collection of on-demand sessions from Adobe Summit 2025, focused on Customer Journey Management and Adobe Journey Optimizer. Whether you're looking to explore the latest innovations, get practical tips, or see how brands like Marriott, T-Mobile, and World Vision are using Journey Optimizer, then this resource has it all. 📌 What you’ll find: Product roadmap and new features Real-world customer success stories Expert tips to elevate your Journey Optimizer strategies 👉 Explore the full resource page here   This is a perfect guide for both new and experienced Journey Optimizer users. Take a look and share your favourite takeaways with the community!

how does AJO reporting work for email interaction line email open, email click etc ? does it read data from AEP or does it maintains its own database internally ? Consider a scenario where AJO sends email related content information via API to salesforce or other email platform. Now SF would have email interaction details such as email open, email click etc. Can we bring that SF email interaction data directly to AJO, or we must only ingest the data into AEP and then visualize in the CJA report ? This usecase is being discussed with the one of the client who do not want to use AJO email capabilities as its too costly for them. They do have AJO license and cheaper email palteform. How do we track email interaction in AJO if we use external email paltform outside AJO ? 

Looking through the documentation and I can't seem to find a definition here.  Under the Consents and Preferences field group there are 2 subgroupings, Receive Emails and Receive Commercial Emails.  I'm clear on receive emails and that this acts as a filter on if a customer can be emailed, but I can't find anything in the documentation on what, specifically, Receive Commercial emails does.  Any insight here appreciated as I'd like to make sure I'm using all of the functionality and being as granular as possible.

Hello Adobe Community, I am in the process of setting up the first subdomain for a client and have noticed several IP addresses listed as type A records in the DNS Records. I would like to confirm whether these IP addresses are the 24 IPs that Adobe provides to the client for sending emails in Adobe Journey Optimizer (AJO). Could someone please clarify if these IPs are indeed allocated for this purpose, or if they serve a different function? Thank you for your assistance.Best regards,Diego P.

hi team, a client is using the CNAME delegation for creating a subdomain. They've pasted all DNS records in their hosting solution but when they want to paste this AJO record: CNAME , notificaciones.aaa.ar , notificaciones.aaa.ar.cname.cjm.adobe.com in their hosting solution, the client is currently adding it as an A Alias because their hosting provider requires an initial alias to configure a CNAME (like data. ; _dmarc. ; cdn , etc.) , and notificaciones.aaa.ar doesn't have one.That's why they're using an A Alias. But AJO is not finding the CNAME record desired ( notificaciones.aaa.ar ) and we're not able to create the subdomain.Has anyone faced this before? We're in a hurry as we need to start our email campaigns.  Thanks.