Adobe Journey Optimizer

Hello all,  I have a two (2) separate transactional journeys - English and French. We have an edge case where a person can use submit their email address and receive the Welcome message associated with the respective journeys; which is not what the client wants to happen.  I tried creating a Streaming Audience where I look for anyone in the past 24 hrs who may have received the email message (using the Journey Action ID), and used it as a Condition to check if the email is not in that audience it should receive the Welcome.  However, when I go to test it, I will can submit the English version, and on the same day submit the French version and receive an email. I would think that any email sent from those Journeys would instantly be added to the audience since I'm streaming it, but that's not the case.  It seems as if the audience is still be treated as a Batch. Is there something I'm missing when creating a Streaming audience using the Journey Ac

Hey There!       I have a custom action which returns payload in the below format (as a contextual attribute) {"data": {     "products": {            "products": [                  {                      "productId": "111",                      "title": "sample-title",                       "url": "sample-url"                  }            ]       }}I can traverse through this object using each loop and access the inner objects like below{{#each context.journey.actions.3826ab4b-218b-476a-829b-fc07fc7790d3-1753790791486-1.data.products.products as |product|}}   {% let id = product.productId %}{{/each}}&n

Hi,  "ctaText": "Go To "Deals"",  I want to double quote the word Deals in JSON and was wondering what the right syntax is. "ctaText": "Go To \"Deals\"" Will this work?? Thanks

HiI have the following question: Is it possible to ingest data into an Experience Event schema using Data Distiller in Adobe Experience Platform, and have those records act as triggers for a Journey in Adobe Journey Optimizer? My scenario would be:- Generate/transform data using Data Distiller (Query Service).- Write the results into a dataset based on an Experience Event schema enabled for profile.- Use those events as triggers in an AJO Journey (similar to realtime ingested events). I'd like to confirm if events generated by Data Distiller can be considered as “unitary events” for Journey Orchestration, or if the only supported method is real-time or batch ingestion from external sources. Thanks.

Hi, Can we run AJO standalone without AEP-CDP module to send emails by uploading records via CSV file and creating custom audiences?for starting phase, we need to just start with AJO, and later phases plug in CDP. I know it's not recommended approach, just want to know any options.

How to look at the audience created in the Audience section in AJO?Is there any visibility to see the audience created by apart from the count as the detailed view of the audience created?

Hi Everyone,   I’m not able to see the Buying Groups section in Adobe Journey Optimizer – B2B Edition UI. Is the Buying Groups tab automatically available, or there some specific prerequisites needed - such as whether creating audiences are required to make the Buying Groups tab becomes available?     Any guidance or documentation reference would be very helpful.

Are there any guardrails or considerations to keep in mind when creating an IP pool in a sandbox with 6–7 IPs?Can we randomly group a few of them into an IP pool, or are there best practices we should follow? 

Hello everyone, I created these two audiences to be used in an AJO campaign to target people who opened a specific email.v1 / Profile count 662v2 / Profile count 652 If the Message ID belongs to the Campaign Action ID used in the Audience v1. Why we are not getting the same number of profiles?Thank you 

Which activity would be rendered? There is no method (except human factor 🙂 to manage conficts between AJO and AT campaigns?

Hi, I need to identify customers who turn 18 today from the birth date with an fx. How can I do it?

Does anybody do that?

I’m trying to implement suppression logic inside a Journey in AJO for cases where a user enters the journey before being flagged as suppressed.I have a custom field group with a boolean field called isSuppressed, which I added to a profile-enabled schema. The ingestion works fine. I can see the field correctly populated in the Unified Profile.The problem is: I need to use a Condition node to check isSuppressed == false before an email is sent. But when I try to configure the condition, the field does not appear in the list of available profile fields. I also tried using expression mode with profile.isSuppressed == false, but it returns a “field not found” error.Using an audience is not a viable workaround because the profile might enter the journey before it’s suppressed, and audience reevaluation won’t remove them from the journey once they’re in.Is there any way to expose this custom field so it can be used in journey conditions? Or does it need to be part of a specific schema or fie

As you know, WhatsApp can now be configured as a channel in Adobe Journey Optimizer. Just as email and push notification channels have their respective datasets where all related events (Feedback, Tracking, etc.) are stored, does WhatsApp channel in AJO also have its own dataset where information related to sent messages is stored?

Hi all,  I have a short question on Journey Step Event Schema. What is the profileID here: "experience.journeyOrchestration.stepEvents.profileID"?. Is it the namespace you define while creating journey or the primary identifer of the schema? Just wondering how this value gets populated 🙂 Thanks!

We are going to use the web channel for some business usecases. How do we enable the tracking for the same? I dont see any event generated from ajo directly. Should we use the adobe launch to use this for tracking?

Hi Team, After running a journey in AJO and reviewing the "All Time Report," I noticed that some records were excluded under the Journey Exclusions section with the reason:ERROR_SEGMENT_REALISATION_CONDITION_MISMATCH.However, it's unclear what exactly caused these records to be excluded. Could you please advise on how and where I can get more detailed insights into this specific exclusion error to better understand and troubleshoot the issue? Thank you.

We have a Journey in AJO that is an event based audience. In our full data model, customers can have multiple accounts. Within the event, it tells us which account the customer is using to trigger the event.However before sending the e-mail we need to execute an account eligibility check (i.e. check our account level suppressions) by reconciling that account with the account data in the customer real time CDP / AEP.What type of syntax or how can we pull the account from the event then use that account to compare against the customers CDP/AEP profile?

Hello all,I'm facing an issue in Adobe Journey Optimizer (AJO) related to consent logging when customers submit a landing page form created in Visual Designer mode.Current Setup:* I built a landing page using AJO’s Visual Designer.* The form displays 8 subscription lists as checkboxes:* 6 are older subscription lists used in previous campaigns (which worked as expected before)* 2 are newly created subscription lists* Upon checkbox selection and saving preferences from the front end, the form is expected to:1. Update the customer profile - works2. Add/remove the selected subscription lists - works3. Log a consent event in the Consent and Preference dataset - doesn't work Problems Observed:Test 1 (New Subscription Lists):* Selecting and submitting new subscription list checkboxes:* Profile and subscription list updated * Consent and Preference dataset not updated Test 2 (Old Subscription Lists):* To isolate the issue, I tested again using one of the older subscription

Since the recent AJO update introduced 'Dynamic Media' and started generating absolute image links, animated GIFs no longer seem to work. Has anyone found a workaround for this?

Whats the limit? I do not see that in AJO guardrails

It seems to us that mirror pages is not working when the link is created inside a email fragment, and then used in an email. When you break the inheritage of the fragment it will work, but it you have created a fragment you dont need to change the content in, and it stays "unbroken" the mirror page dont work.Ttpical use case: "read this mail in a browser" Puting this into a fragment wont work.

Hello hello!I am curious to know when the following features will be available in AJO Journeys:- Calendar view (https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/manage-journey/journey-ui)- Pause Journeys (https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/create-journey/journey-pause) They are both tagged as Limited Availability. When will they be globally rolled out? Best,Line

Hi Team,We want your insights to obtain list of offers that are having a similar value for the custom attribute column in AJO/AEPThanks,Mohana.R

Hi all, I have an interesting use case of joining Journey and email name/id data with profile identifiers in order to make an export to HTTP destination.With Email Tracking Dataset I could see the Journey and email details with ID Map, however we are not using ID map for identities, so was wondering how we can join the primary (customer ID) and secondary ID (email) along with Journey & email sent info.  Looking for your suggestions!Thanks