@robertpc4 Animated GIFs only work when served via /is/content/URLs. If the image link uses the /is/image/ delivery context, Dynamic Media treats even an animated GIF as a static image, showing only the first frame. Do not use image presets, modifiers (like resizing/cropping), or transformations—these will force /is/image.
You can check the DM best practices here:
https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/assets/dynamicmedia/dm-journey/dm-best-practices?lang=en#stream-gifs
If you must apply resizing or other modifiers, consider converting the GIF to a short .mp4 or .webm video, then serve via DM’s video capabilities.