Animated GIF not working with the recent AJO "Dynamic media" / Absolute links upgrade | Community
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August 6, 2025
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Animated GIF not working with the recent AJO "Dynamic media" / Absolute links upgrade

  • August 6, 2025
  • 1 reply
  • 301 views

Since the recent AJO update introduced 'Dynamic Media' and started generating absolute image links, animated GIFs no longer seem to work. Has anyone found a workaround for this?

Best answer by Mayank_Gandhi

@robertpc4  Animated GIFs only work when served via /is/content/URLs. If the image link uses the /is/image/ delivery context, Dynamic Media treats even an animated GIF as a static image, showing only the first frame. Do not use image presets, modifiers (like resizing/cropping), or transformations—these will force /is/image. 

 

You can check the DM best practices here:

https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/assets/dynamicmedia/dm-journey/dm-best-practices?lang=en#stream-gifs

 

If you must apply resizing or other modifiers, consider converting the GIF to a short .mp4 or .webm video, then serve via DM’s video capabilities.

1 reply

Mayank_Gandhi
Adobe Employee
Mayank_GandhiAdobe EmployeeAccepted solution
Adobe Employee
August 12, 2025

@robertpc4  Animated GIFs only work when served via /is/content/URLs. If the image link uses the /is/image/ delivery context, Dynamic Media treats even an animated GIF as a static image, showing only the first frame. Do not use image presets, modifiers (like resizing/cropping), or transformations—these will force /is/image. 

 

You can check the DM best practices here:

https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/assets/dynamicmedia/dm-journey/dm-best-practices?lang=en#stream-gifs

 

If you must apply resizing or other modifiers, consider converting the GIF to a short .mp4 or .webm video, then serve via DM’s video capabilities.