Adobe Campaign

Dear Adobe Campaign Community,Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign.That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for March 2026, designed to help you resolve common challenges swiftly and effectively.Our Top KCS Articles are your shortcut to:Quickly identifying and resolving recurring issues. Accessing expert insights and best practices for Adobe Campaign. Streamlining your troubleshooting process for maximum productivity. Empowering yourself with the knowledge to tackle any campaign-related problem head-on.Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign.Start supercharging your problem-solving skills today by exploring our Top KCS Articles! Take a l

JAVASCRIPT ACTIVITY CODE:var res = sqlSelect(  "row,diff1:long",  "SELECT HoursDiff(GetDate(), MAX(tsLog)) AS diff1 FROM NmsTrackingLogRcp");var hoursDiff1 = 0;if (res.row && res.row.length() > 0) {  hoursDiff1 = Number(res.row[0].diff1.toString());}// Store in the workflow instance variable (available within this workflow run)instance.vars.hoursDiffValue1 = hoursDiff1;//logging the hoursDiffValue1logInfo("hoursDiffValue1: " + instance.vars.hoursDiffValue1);//Adding if conditionif(instance.vars.hoursDiffValue1 >=1){instance.vars.noTrackingLogCountValue = Number(getOption("avNoTrackingLogCount"));instance.vars.noTrackingLogCount2= instance.vars.hoursDiffValue1 + instance.vars.noTrackingLogCountValue;// logging instance.vars.noTrackingLogCount2logInfo("instance.vars.noTrackingLogCount2: " + instance.vars.noTrackingLogCount2);// setting OptionsetOption("avNoTrackingLogCount" , instance.vars.noTrackingLogCount2);}ALERT ACTIVITY CODE:Hi Team,<% if (instance.vars.sendtrackin

By mistake if someone deleted a Delivery in workflow which was launched yesterday, and because of that the tracking data is also got deleted from report. how can we recover deleted delivery?

Hi, I have created one simple workflow in which first activity is JS Code - here, I am trying to store value in instance variable. I have logged this and it is showing under journal. Second acitivity is query in which I am fetching test account and this is working. Third activity is the recurring delivery. I am trying to show instance variable in this delivery. I have added "script" in this delivery and I have also added "variable" under properties. However, emails are not being sent at all. I have followed step as per URL - https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic/tuesday-tech-bytes-adobe-campaign-classic/m-p/627479/highlight/true#M2588 @parthasarathy - can you please help? JS Code 1. instance.vars.temp = functioname('parameters');2. logInfo(instance.vars.temp); Query 1. Temp player ID Delivery HTML:Data is <%= variables.temp %> Script:delivery.variables._var[0].stringValue=

I would like to enquire on the below (Screenshot 1) scenario for the numbers. I queried the base of 548 and split based on certain criteria, resulting in a branch with 97 and 451. At this point in time, the amount still adds up to 548. In Segmentation 72 and 74, the branches are split equally into 2 branches, Screenshot 2. However, in this split, there were 1 missing from each of the segments. Can I check will there be a case/ setup that will make sure all that is targeted will receive something? Screenshot 1  Screenshot 2 

Hello ,My most of the emails who have gmail id’s sent to users show as failed due to the Gmail: 550 5.7.1 email likely unsolicited.How to resolve this? Should I use RESTART ? 

This is the second day in a row that Adobe express is not working for me. Yesterday when I tried opening files I got a 404 error over and over again. Last night the error message told me I was offline, I was not. Today I still cannot open my files and the error message says "something went wrong please wait” - I’ve been waiting for hours. Refreshing not worked.DownDector reports that Express is down… but Adobe says it’s up.What’s going on?

昆明捐卵机构招聘捐卵5302024微 今天是周三人民日报夜读“周三加油站”如约而至每个周三晚上我们会用漫画的方式治愈你、温暖你为你加油鼓劲今晚，我们想和你分享生活并不完美但也可以很美01在这个世界上没有完美的人生只有更好的心态在不够完美的日子里选择用什么态度面对生活才真正影响着人生的走向02生活中的许多问题不是只有一种解法先要有个好心态才能获得好状态当你开始换个角度看世界也许就会发现别样的风景遇见更好的自己也许不完美的人生才是最真实的人生从今天开始不妨试着换一种心态去打开生活的多面性说不定会有意外惊喜来源：人民日报夜读、小红书@真理子｜作者：李真子，漫画/绘本作者，“真理子”系列心理漫画创作者，已出版《憋回去的眼泪去哪了》(来源:人民日报微信公号)举报/反馈评论 发表作者最新文章学习笔记丨习近平谈网络安全和信息化3分钟前经济热点快评｜猪价创七年来新低，怎么看29分钟前4阅读人民锐评：“考公考编产业学院”被叫停，找出路不能“病急乱投医”1小时前23阅读换一换1三部门提醒：“人民币版”冥币不要用热 2暴雨、雷暴大风、冰雹来袭新 3中国AI模型调用量爆发式增长 4你的密码可能2秒就会被破解 5“粉底液将军”被嘲 不该仅演员承担 6匈牙利总理欧尔班：中国不可战胜 7人这一辈子 一定要去一趟老家河南 8伊朗称霍尔木兹海峡已经关闭热 9香港居民疯抢国产电动车热 101吨旧手机约能提炼200克黄金新04收藏分享设为首页© Baidu 使用百度前必读京ICP证030173号 

Hello ,How to give an operator read only access in Adobe campaign classic v7?  

One of our clients requires the use of a CTA URL that includes a hashed (#) parameter (anchor link) to enable specific functionality on the website, such as scrolling to a particular section.However, when the EDM is sent via ACS, the Brand configuration automatically appends tracking parameters (e.g., brand, deliveryId) to the URL. Currently, these tracking parameters are being added after the hash (#) fragment.Example:Authored URL:https://abc.xyz#paramX URL generated by ACS (current behavior):https://abc.xyz#paramX?brand=xxx&deliveryId=YYYThis format causes an issue because anything appended after the # fragment is treated as part of the client-side anchor and is not processed as query parameters. As a result, both tracking and the intended anchor-based functionality (e.g., scrolling to a specific section) may break.Expected / Ideal Behavior:To ensure both tracking and website functionality work correctly, the query parameters should be placed before the hash fragment.Correct form

Dear community leaders,Some data is coming from inbound transition in string format, but I need to dynamically insert this data for the relevant recipient in the eDM.EX:If there is no value in the decimal places (ie, 432,897.0000), it should be display the data by removing the decimal places - eg, 432,897 or 1,234,987.If there is some value in the decimal places (ie, 432,897.5000), we keep two decimal places.  Display the data into the decimal values. Eg, 432,897.50 or 2,654,684.90.  Advanced thanks

<ctx><schedulePaymentData><schedule>...</schedule><schedule>...</schedule>...</schedulePaymentData></ctx>     <table border="1" cellpadding="4" cellspacing="0"><tr><th>Payment date</th><th>Payment amount</th></tr><%// rtEvent is injected automatically in Message Center templates// rtEvent.ctx is the XML payload from your SOAP <ctx> element// This returns all <schedule> child nodesvar schedules = rtEvent.ctx.schedulePaymentData.schedule;// Campaign-specific E4X loop over XML collectionfor each (var s in schedules) {// Extract and normalize the values as stringsvar payDate = String(s.schedulePaymentDate).trim();var payAmount = String(s.schedulePaymentAmount).trim();%><tr><td><%= payDate %></td><td><%= payAmount %></td></tr><%}%></table> Please help us to write a condition to print “NO DATA” in a row when there is no schedu

Hello, I’m having a problem with my tracking server. We have set the tracked links to expire in 3 days in a delivery, yet it isn’t expiring at all. Does anyone know in which part of server is this treated, and how could I inviestigate and debug this further?Thank you in advance!

Hi, I am looking to see if there is an Adobe enterprise product that would help to manage and create dynamic QR codes that have been printed on posters. I would like to change the link at a later date without having to re-print the QR code. Is that possible?

Hi Team,I have a CSV file that includes first name, last name, and a delivery internal name. I want to use a fixed workflow in Adobe Campaign Classic—consisting of Data Loading → Enrichment → Delivery. The workflow should automatically select the correct email delivery template based on the delivery internal name provided in the CSV and then send the emails. Since a new CSV file arrives every day with different delivery templates, how can I automate this process? please share step by step process Note : This need to achieve in adobe campaign classic V8 ​@Jennifer_Dungan ​@AmitVishwakarma ​@SatheeskannaK​@Heather_Kulbacki ​@giuseppebaglio ​@ParthaSarathy 

Hi,I'm surprised to see that the custom header feature has still not been delivered in the latest build upgrade, especially since it was announced nearly two years ago.This is a key security feature for integrations with third-party tools, as it enables standard authentication via custom headers.Could anyone provide some visibility on this topic? At this point, should we assume that Adobe has no plans to implement this in V7?Any update would be greatly appreciated. 

DearsI’m trying to use the hashicorp integration.There’s seems to be no documentation about it but some hints on the serverConf (useVault/vaultSecretPath/...).I enabled this configuration and I can see Adobe Campaign is fetching xtkKey from the vault successfully.How can I use this for other secrets in Adobe Campaign? I’m trying to set up an FDA connector that fetches its password from the vault. How do I do this ? Is there any special syntax to be used?

Hello,How to add the bounce email address for a email delivery in a Campaign workflow? 

Please help us to write a condition to print “NO DATA” in a row when there is no schedules or schedules length/size==0.ANDPlease help us to write a condition to print only 50 rows even if there are 50+ rows in schedules. FYI,<ctx><schedulePaymentData><schedule>...</schedule><schedule>...</schedule>...</schedulePaymentData></ctx>     <table border="1" cellpadding="4" cellspacing="0"><tr><th>Payment date</th><th>Payment amount</th></tr><%// rtEvent is injected automatically in Message Center templates// rtEvent.ctx is the XML payload from your SOAP <ctx> element// This returns all <schedule> child nodesvar schedules = rtEvent.ctx.schedulePaymentData.schedule;// Campaign-specific E4X loop over XML collectionfor each (var s in schedules) {// Extract and normalize the values as stringsvar payDate = String(s.schedulePaymentDate).trim();var payAmount = String(s.schedulePaymentAmount).trim(

We’re excited to celebrate Partha Sarathy ( ​@ParthaSarathy ), who has been named the 2025 Community Member of the Year for the Adobe Campaign community!   Partha’s enthusiasm for helping others is second to none - he consistently shows up with the sole intention of supporting peers, answering questions, and helping community members move forward with confidence. His presence reflects a deep belief in the value of shared learning and connection. What makes Partha especially impactful is his community‑first mindset. He’s genuinely motivated by a desire to share knowledge, learn alongside others, and build meaningful connections through every interaction. That philosophy comes through clearly in the way he engages: thoughtful, generous, and always focused on helping others succeed. Partha’s steady dedication has made the Adobe Campaign community stronger and more welcoming, making him a truly deserving recipient of this recognition. Please join us in congratulating Partha by sharing your

Hello, for a very long period we are missing data from H&M Aggregated Rewards Followup. Also even we select country of origin we receive multiple rewards from other countries as well, while I cannot find rewards that our live in our countries. 

I am trying to display Datamatrix Barcode in an email sent via Message Center. I was able to do this however, image that appears is different than the desired one. Desired OneActual One I have used the code for href as --  …/barcode/tDATAMATRIX/h200/s4/v…./barcode.gif Can anyone please help with this? Thanks,Vinay

In the adobe campaign classic V8, we have getting continuous failure on the deliveries with the below error, please help to resolve it The delivery has failedXSV-350122 An error occurred and the process has been stopped. SOP-330011 Error while executing the method 'PrepareTarget' of service 'nms:delivery'. SOP-330011 Error while executing the method 'PrepareTargetImpl' of service 'nms:delivery'. ghts xr WHERE xr.iOperatorId IN (8114271, 8322291)) OR R1.iFolderId=0)) AND (((R1.iFolderId IN (SELECT xr.iFolderId FROM XtkRights xr WHERE xr.iOperatorId IN (8114271, 8322291)) OR R1.iFolderId=0)) AND (((R1.URECIPIENTID = W0.UID)))))' could not be executed. TRING(), I

Within our Marketing instance we send batch email campaigns for both “Marketing” emails which require opt out language and also “Servicing” communication.  Because our configuration supports one Address/Quarantine schema we are finding that our clients are marking marketing email messages as SPAM instead of interacting with the opt out link and preferences.  When this happens the SPAM/Denylist status is preventing email execution for servicing type deliveries that a client may have specifically requested be paperless (statements/confirms).Our clients are experiencing a disjointed experience here and we are exploring CANSPAM rules to see if there is best practice guidance around allowing servicing emails to bypass the denylist configuration to block the email distribution (distributing from same email domain, and the same instance).I can see how within typology and the delivery checkboxes we could bypass the denylist rule for these communications, however it’s not clear what the industr

Here is the SOAP Call being used  POST /nl/jsp/soaprouter.jspSOAPAction: xtk:queryDef#ExecuteQueryAuthorization: Bearer <access_token>Content-Type: text/xml; charset=utf-8 <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">  <soap:Body>    <ExecuteQuery xmlns="urn:xtk:queryDef">      <sessiontoken></sessiontoken>      <entity>        <queryDef schema="xtk:schema" operation="get">          <select>            <node expr="@name"/>            <node expr="@namespace"/>            <node expr="@label"/>            <node expr="md5"/>          </select>          <where>            <condition expr="@name='recipient' and @namespace='nms'"/>          </where>        </queryDef>      </entity>    </ExecuteQuery>  </soap:Body></soap:Envelope> to get all details. The response is self-closing node <schema