Hi everyone,I’m exploring ways to integrate an SMS platform with Adobe Experience Platform (AEP) or Adobe Journey Optimizer for real-time customer communication.Specifically, I’m trying to understand:How can we trigger SMS messages based on real-time events or customer journeys? What’s the best approach for API or webhook-based integration with AEP? Are there any recommended architectures or best practices for handling high-volume messaging? How do you manage compliance and security when sending transactional or promotional SMS through Adobe tools?If anyone has implemented something similar or can share insights, examples, or documentation, that would be really helpful.Thanks in advance!

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How can an SMS platform be integrated with Adobe Experience Platform for real-time customer engagement?

Hi everyone,

I’m exploring ways to integrate an SMS platform with Adobe Experience Platform (AEP) or Adobe Journey Optimizer for real-time customer communication.

Specifically, I’m trying to understand:

How can we trigger SMS messages based on real-time events or customer journeys?
What’s the best approach for API or webhook-based integration with AEP?
Are there any recommended architectures or best practices for handling high-volume messaging?
How do you manage compliance and security when sending transactional or promotional SMS through Adobe tools?

If anyone has implemented something similar or can share insights, examples, or documentation, that would be really helpful.

Thanks in advance!