ACC MSO Conditional Images Not Uploaded (Long-standing Bug) | Community
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david--garcia
Level 10
April 20, 2026

ACC MSO Conditional Images Not Uploaded (Long-standing Bug)

  • April 20, 2026
  • 1 reply
  • 31 views

ACC has a long-standing bug where images inside MSO conditionals are not detected during content upload. The parser appears to treat the conditional comment wrapper as a standard HTML comment, causing any <img> tags within to be skipped entirely during asset discovery.

Affected pattern:

html

<!--[if mso | ie]>
<img src="https://images.emlcdn.net/cdn/..." width="640" ...>
<![endif]-->

This becomes particularly painful when a template uses MSO image fallbacks for animated media (GIFs/video posters)  potentially dozens of images that all require manual intervention each deployment cycle.

Current workaround (unacceptable at scale): Strip the conditional comment wrappers → upload → re-wrap. Completely counterproductive for templates with multiple fallback images.

    1 reply

    ccg1706
    Community Advisor
    Community Advisor
    April 23, 2026

    @Jacinda E, I think this could be interesting to share it with the product team! It is happening across several Campaign customers.

    Level 1
    April 23, 2026

    How do we go about sharing with the Product Team? We’ve love to get this sorted!

    ccg1706
    Community Advisor
    Community Advisor
    April 24, 2026

    Hi ​@user70715 are community moderators the ones that share it with them. Thanks!