Adobe Campaign

Hi All,I need help A technical workflow should be created that performs a daily check to send alert when the Campaign is Stopped and the workflow is Stoppedplease help to suggest me the query condition--please this is very urgent for me @parthasarathy @_manoj_kumar_ 

Hi, I have a use case whee I have to use the APIs to list the audience present in adobe campaign for my organization. This data is then used exported to an external service.I have looked in this documentation . This seems to only expose profiles, services and workflow although there are a lot more resources available in adobe campaign like, email template, images, campaigns etc.Is there a way to get this information, is there any documentation that I have missed?Thanks!!

Hi All , i have below 2 questions, 1 ) How does tracking is captured when a specific link is clicked by Recipient in email, what is end to end backend process . Can i get a explanation? 2) How do you we know if a user opens a email , how it is captured by ACC. Thanks in advance

Please join me in congratulating our Campaign Community member of the year 2024: @Manoj_Kumar_

Release 8.6.4 January, 202   Check out the details about what's new, general improvements, fixes and compatibility updates in this latest Campaign v8 Release here: Release 8.6.4 General improvements Campaign application stability has been improved during delivery analysis in the context of an Enterprise (FFDA) deployment. This release comes with improved and strengthened FFDA architecture mechanisms, including key management, staging, and data replication. New technical workflows have been introduced for the Enterprise (FFDA) deployment. These workflows replicate delivery and related data by centralizing parallel replication requests on corresponding tables. These workflow start with Replicate nms. A new Enable watchdog supervisor to keep workflow running permanently option is now available in the workflow properties. When this option is enabled, workflows automatically restart after an error occurred. The restart happens every

Hi, I'm trying to call a subworkflow, that queries the nms:recipient table, based on varying variables passed into the sub workflow. This all works fine, but when returning to the parent workflow, I can't do much with it. Trying to do things like enrich it, or even something as basic as split it. I get errors generally relating to missing schema definitions, i.e.XTK-170024 The temporary 'temp:subworkflow-jumpin' schema is not defined in the current context. Is there any way I can tell it what it's being passed is the result of a query on nms:recipient, or is there some other configuration that's required?

Dear ACS Experts, We are working on a business case. It is kind of distributed marketing where a central head body designs and defines a campaign and sends out communication to local agencies for enrollment. If local agencies opts-out of the campaign, the email communication won't be sent out to the customer of those agencies. We have created a custom resource to capture the consent of agencies whether they want to be enrolled or opt-out(if agencies does not opt-out in an stipulated time-frame, they'll be automatically enrolled in). Can someone please guide me the most viable and efficient way to capture the agencies consent in the custom resource? I tried with acquisition landing page, but custom resource attributes are not present in the fields to update.

 This is a request to understand the differences/permission access between these roles .can someone please explain? Administrators RoleDeliverability RoleDelivery Supervisors Role        Standard Users Role   Support Role   Workflow Supervisors Role  

Dear Adobe Campaign Community, Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign.That's why we're excited, in this new year, to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for January 2025, designed to help you resolve common challenges swiftly and effectively. Our Top KCS Articles are your shortcut to: Quickly identifying and resolving recurring issues.Accessing expert insights and best practices for Adobe Campaign.Streamlining your troubleshooting process for maximum productivity.Empowering yourself with the knowledge to tackle any campaign-related problem head-on. Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign. Start supercharging your problem-solving ski

We have recently transitioned our SMS program out of ACS and believe we have all workflows turned off. However, in the subscription extract we are pulling down daily, I'm finding subscribe and unsubscribe records still populating. Looking for some guidiance on how else to find possible workflows that we missed or if there is something behind the scenes we need to turn off.

Hello,I am following this tutorial, but come to the conclusion that even though the tutorial shows segmentation with timezone set to CET (UTC+01), it sends the communication at UTC, so one hour later than expected.The documentation shows that ToDateTime does *not* take timezones into account, for that one needs to use ToDateTimeWithTimezone. How does the string need to look? ToDateTimeWithTimezone("2024-11-29 09:45:00+01"), as by ISO-standard or ToDateTimeWithTimezone("2024-11-29 09:45:00", "Europe/Stockholm") as by the description in the documentation?

We need to turn off the ACS system or pause it right now. What would be the easiest way to do that and turn it back on when needed? We have over 1600 users and 100 security roles. Trying to figure out a way to not update each role manually. 

Hey adobe campaign classic 7 wizards, i'm in bit of a bind here.Suddenly we can't upload pictures to our tracking / web server.we get this error IOB-090020 Error in SSL library: 'IOB-090013 error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed (code 337047686)'XSV-350059 Unable to upload the images to the tracking servers. So it seems that TLS cert, is the problem.It is build in amazon work spcaces.We have a load balancer added, but i have checked the load balancer, the application server, the web/tracking server and the RDS database, and everyone seems to be with a valid TLS certificate It worked fine in December. Any clue to where to look next ?  Many ThanksRobert.

HelloWe have deployed a web application for one-click unsubscription provided by adobe. The web app includes customizations to track the Delivery ID and update specific fields as required.Issue Details:The web app has been published successfully, and the unsubscribe button is visible in the emails sent to recipients.When clicking the unsubscribe button in the email, the web app does not get triggered.However, when we manually copy the unsubscribe URL from the email's source code (via "Show Original") and paste it into the browser, the web app works as expected.Expected Behavior:The unsubscribe button in the email should directly trigger the web app and process the unsubscription, Update required fields, return delivery ID of the delivery.Troubleshooting Steps Taken:Verified that the web app URL is correct in the email's unsubscribe button.Tested the web app by directly accessing the URL in a browser, and it worked as expected.Confirmed that the web app is published and operational.We n

Hi Team,Can anyone please help me understand, if we can connect Adobe campaign classic with Whatsapp for business.I want to know the feasibility of connecting them via Adobe I/O for data share between Adobe campaign and Whatsapp for business.Any lead would be helpful.Regards,Subrat Sahu

Hi Adobe team,Request you to explain below points of sub workflow activity in Adobe campaign classic.1. Why does a child workflow need to start with an "End Jump (1)" and end with a "Start Jump (2)"?Is there any specific logic behind how Adobe handles this in the back end?2. If I save my sub-workflow and call it in my primary workflow, will the sub-workflow execute every time?I want to ensure that fresh data is used, as my sub-workflow contains a query that retrieves data from the customer schema, which is updated daily.3. If an error occurs, a copy of the sub-workflow is created for debugging.In such cases, do I need to call the copy of the sub-workflow in my primary workflow (e.g., copyTest instead of test)?4. In my primary workflow, can I call the sub-workflow directly after the Start activity?Will it work? If not, what conditions or configurations should I take care of before and after the Sub-Workflow activity in the primary workflow?

I've 10 M records in recipients. Last time I did a "full" updated  based on "myfield" , there were 9.5M records updated but 0.5M were not. I guess because these 0.5M were not found based on "myfield". Since they were not present at the moment of the update, there was not match based on "myfield".How can I only ingest this subsegment of new recipients?I tried:1) loading the file "my_recipients.csv.gz" with a Load Activity, 2) Querying all the recipients where primary key (ID) is not empty.3) Connecting those results in an exclusion activiy but I got: 01/20/2025 9:14:16 AM WKF-560029 The document types of inbound events ('' and 'nms:recipient') are incompatible (step 'Exclusion'). Unable to perform the operation.01/20/2025 9:14:16 AM Element 'target' unknown (see definition of schema 'Cargar Datos Persona (temp:fileImport)').01/20/2025 9:14:04 AM Executing exclusion 'Nuevos recpients' (step 'Exclusion')This is how my Exclusion activity is set, where Primary Set is the

When Updating the Databse structure, I see:-- Log: Updating table 'NmsBroadLogRcp'DROP INDEX nmsbroadlogrcp_event;When this happens? That index will be created again automatically?

Hi experts, We are preparing for our Prod upgrade to 9356 on 4/13 and noticed in UAT that our SSO login is not working for testers. We downloaded the most recent version of 9356 from the Adobe download center and saw an error saying that client certificates were not found. Error details:An error occurredNo valid client certificate found in the request. No valid certificates found in the user's certificate store.Please try again choosing a different authentication method.Sign in with other optionsError detailsThanks

I understand we need Project ID, Private Key and Client Email. As far as I know these variables should be provided by the app developer.But what about Integration Key?When creating a new mobile application there is a integration key generated by default.So we need to set up the integration key shown in Adobe Campaign inside our app? Like this documentation suggests:   

Hi All,I have a requirement to send a test email to a user using the delivery API method (submit delivery).Adobe Campaign will receive all campaign and recipient email information from the upstream part of the SOAP implementation. We (AC) just need to receive that data and deliver the test email to the recipient's email address within a few minutes.Any leads or suggestions on how to achieve this would be appreciated.Thanks in advance!@ccg1706 @parthasarathy @_manoj_kumar_ @craig_thonis @davidkangni 

We are planning to migrate our marketing instance from campaign standard to campaign classic v8. Is there are any document which details the steps involved? Specifically looking at steps for moving the domains. I believe there is no need of IP warming, can someone please confirm? Thank you in advance. 

Hi everybody,we sent an email on ACS, in which the CTA is a call to action for contact, so the button has a mailto: email address.However, ACS is not tracking the number of clicks we get on that button. This has already happened when our CTA was a phone number. Is there a way to force ACS to track this click? or should we do an additional setup to track this?thanks in advance

In v7 you do everything in the Client console programm installed on your PC or Laptop.Depending on your administratives rights, you can add operator, create schemas and workflows, and send campaigns.But in v8 you can login via web to launch campaigns. Some people has told me, you can even create schemas on the web interface. So what is the point of installing the client console? Is there anything you can only do on it?

Hi All,In the file-based SMS and DM delivery, when the delivery is completed, the file is saved in the nms delivery schema's properties section. I have used JS to retrieve the file name from the nms delivery schema and saved it in a temporary table. Now I'm having difficulties passing the file name in data loading. Please Advise ThanksJeeshan