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CamilleLo2
January 30, 2025
Solved

Whatsapp integration to ACS

  • January 30, 2025
  • 2 replies
  • 1170 views

Hello

I would like to have updated info about the possibilities of Whatsapp integration to ACS ? 
We are currently under the 7.2 version.
Is there any doc about what is required ? 

Thank you !

Best regards

Camille Longueville

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Best answer by ccg1706

Hi @camillelo2,

 

In the case you are talking about Classic you will need to use a third party service provider and a custom conector as as far as I know there is no out of the box routing or connector for Whatsapp Messages.

 

If you want to follow this approach be aware to double check with Adobe Support that in case there is any issue they will give you support.

 

Kind regards, 

Celia

2 replies

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe Employee
Adobe Employee
January 30, 2025

Hi Camille.

 

Whatsapp is not supported in ACS. That said, another forum post does detail a potential workaround to integrating ACS with WhatsApp (see below):

 

https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/whatsapp-connector-for-adobe-campaign-standard/m-p/618250#M16225

 

Regards,

Craig

    T
    TristanBerthon
    Level 2
    February 3, 2025

    Hey @camillelo2 

    You mentioned 7.2 as a version - are you talking about Campaign Classic and not Standard? 

    In any case, that sounds like you would need to leverage Adobe and WhatsApp APIs to do the integration as there is no out-of-the-box connectors.

     

      C
      CamilleLo2Author
      February 4, 2025

      Hi Tristan, 

      Classic.

      ccg1706
      Community Advisor
      ccg1706Community AdvisorAccepted solution
      Community Advisor
      March 3, 2025

      Hi @camillelo2,

       

      In the case you are talking about Classic you will need to use a third party service provider and a custom conector as as far as I know there is no out of the box routing or connector for Whatsapp Messages.

       

      If you want to follow this approach be aware to double check with Adobe Support that in case there is any issue they will give you support.

       

      Kind regards, 

      Celia

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