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at7140
Level 3
March 4, 2025
Solved

Audience Exclusion condition

  • March 4, 2025
  • 1 reply
  • 618 views

Hi All, 

We have targeted specific recipient by Email/SMS in 1st send , now we want to set follow up  Direct mail  workflow to Recipient who have not clicked/opened on link present in Email/SMS delivery  , how can we setup this , Thanks in advance.

Best answer by ParthaSarathy

@at7140 , You can add additional condition as,

OR

ExclusionLog exist such as

     [delivery/@deliveryCode] equal to abc123

If you want to get all the deliveries of a particualar campaign, wither provide condition as deliveryCode is included in abc1,abc2,abc3

or [delivery/@operation-id] equal to 123456 (campaign's primary key)

To this result audience you can send direct mail.

1 reply

ParthaSarathy
Community Advisor
ParthaSarathyCommunity Advisor
Community Advisor
March 4, 2025

Hi @at7140,

If you have a delivery code or internal name of the delivery, you can query as below,

Targeting and filtering dimension as Recipients, and Filtering condition as,

 Recipient delivery logs exist such as

        [delivery/@deliveryCode] equals to abcd

AND

 Tracking logs do not exist such as

        [delivery/@deliveryCode] equals to abcd

So, this will result out all the recipients who were part of abc123 delivery but they haven't opened the delivery yet.

If required you can add additional condition to broadLog as status equals to sent

~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups
    A
    at7140Author
    Level 3
    March 4, 2025

    Hi @parthasarathy 

    Thanks for above but 

    This is the exact requirement,

     

    (Direct mail file for those who have received this campaign digitally, but who have not taken action (clicked link in HTML/ SMS) in digital send.

    This should also account for bounces and quarantine.

    ParthaSarathy
    Community Advisor
    ParthaSarathyCommunity AdvisorAccepted solution
    Community Advisor
    March 4, 2025

    @at7140 , You can add additional condition as,

    OR

    ExclusionLog exist such as

         [delivery/@deliveryCode] equal to abc123

    If you want to get all the deliveries of a particualar campaign, wither provide condition as deliveryCode is included in abc1,abc2,abc3

    or [delivery/@operation-id] equal to 123456 (campaign's primary key)

    To this result audience you can send direct mail.

    ~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups
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