Workfront Proofs: Uploading a New Version is No Longer Available Within a Proof

[ConnorO2]

We noticed today that you can no longer upload a new version straight from a proof. Has anyone else noticed this change this morning? I did find a work around but the documentation is not updated in Experience League and there was no notice given of this change. 

 

[skyehansen]

It's working in my instance. Can I ask what other troubleshooting steps have you run through? (e.g. trying with other users, deleting cache and cookies, trying on other browsers, etc.)

[ConnorO2]

Yes, I have tried clearing cache and cookie data, signed in as other users, and tried incognito window as well.

This seems to be the only way I can upload a new version as of right now. 

[skyehansen]

if it were me, I would start recording my screen, and then create a new project, upload a proof, and then try and upload a second version of the proof. Send the recording to Support (make sure you clarify on camera that you've cleared cache and cookies, and which type of PC and browser you're using).

[MaryNg2]

I had to restart my computer to upload a new proof. Very inconvenient when I have multiple new versions of different projects to upload this morning. I don't have a work around but just wanted to chime in so you didn't feel crazy like I have all morning.

[Richard__Carlson]

Are you trying to upload a proof from within Proof HQ?  Our typical process for uploading a proof version is in Workfront, not PHQ.

Go to Project -> Click on Documents Tab - Click on Document / Proof to be updated

Click Add New -> Version -> Proof

Hope this helps

[MattWindsor]

Hi, I'm seeing the same issue, and so are others in my company. I'm going to raise a support ticket after checking the release update area for any sneaky change.

Thanks
Matt

[Richard__Carlson]

Ordinarily is there a button inside of the proof which allows users to upload a new version?

[MattWindsor]

Yes, when you select the versions drop down, the +Version button is on the top right which uses the same UI as from the project documents area. I've had a number of users report this is missing to me know.

[KavyaSi1]

We've noticed the same thing with users in our company. Raised a support ticket for the same today.

If anyone has an update can they please update here when you do?

Thanks

[MattWindsor]

Hi all,

This is now working for me. Support asked me to check after they could see it and there it was without me needing to do anything.

Thanks

Matt